Director of Finance And Administration

• Mar 2023 - Present

Maintain SME’s customers’ relationship and enhance their utilization to increase business profits from existing customers ●Oversee the state of targeted clients to ensure their solvency. ●Prepare and recommend credit requests to ensure adherence to credit policies, and appropriate risk return propositions. ●Cooperate with other segments to provide high quality service levels and ensure adequate turnaround times. ●Follow up clients’ complaints, and service recovery process Maintain SME’s customers’ relationship and enhance their utilization to increase business profits from existing customers ●Oversee the state of targeted clients to ensure their solvency. ●Prepare and recommend credit requests to ensure adherence to credit policies, and appropriate risk return propositions. ●Cooperate with other segments to provide high quality service levels and ensure adequate turnaround times. ●Follow up clients’ complaints, and service recovery process

Customer Service Representative

• Mar 2021 - Mar 2023

●Achieve sales targets covering all required banking products as per branch business objectives. ● Identify sales opportunities and utilize those to achieve customer efficiency. ●Products Explain products and services to customers in order to achieve sales ●Customer service Deliver high-quality customer service and exceed satisfaction goals by reducing customer complaints ●Complaints Resolve issues and complaints from customers; escalate issue when outside authority ●Customer administration Send, receive, and file confirmations and ensure transfers are properly processed ● Customer records Create, update and main Show less

Accountant

• Aug 2018 - Apr 2021

● Issuing Sales / Purchases Invoices at SAP & clearing Payments / collection with open Invoices- Integrate with the Tax Functions. ● Match Related Parties Transactions (Reconciling Entries - Commercial Transactions). ●Prepares Closing Files Package Monthly. ● Maintains Budget figures update ● Issuing Sales / Purchases Invoices at SAP & clearing Payments / collection with open Invoices- Integrate with the Tax Functions. ● Match Related Parties Transactions (Reconciling Entries - Commercial Transactions). ●Prepares Closing Files Package Monthly. ● Maintains Budget figures update

claim accountant

• Feb 2018 - Apr 2021

Accountant

• Aug 2016 - Jul 2018

●Manage all accounting transactions ●Prepare budget forecasts ●Publish financial statements in time ●Handle monthly, quarterly and annual closings ●Reconcile accounts payable and receivable ●Ensure timely bank payments ●Manage all accounting transactions ●Prepare budget forecasts ●Publish financial statements in time ●Handle monthly, quarterly and annual closings ●Reconcile accounts payable and receivable ●Ensure timely bank payments

Accountant

• Jul 2016 - Feb 2017