Team Leader at Hyundai Ghabbour Auto

• Nov 2015 - Present

Senior Mechanical Engineer

• Jan 2015 - Jul 2015

Senior Service Advisor

• Oct 2014 - Dec 2014

* Appointment preparation.* Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).* understand the customer needs and requirements and accordingly raise Service Orders.* provide detailed explanation on jobs to be carried out on vehicle.* Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.* advise customers on the required vital jobs.* Deal with Customer Complaints and ensure customer has positive ownership experience.* follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.* Dealing with Warranty cases.* Raise special orders for parts not available and follow up and keep customer informed.* Prepare Invoices on DMS and arrange for Active delivery of vehicles.* Follow up payments of credit customers and ensure collection within stipulated time.* monitor orders raised by me and ensure timely billing.* Conduct post service follow up to ensure customer satisfaction.

workshop engineer

• Sep 2013 - Sep 2014

- Team leader of a group of technicians doing mechanical and electrical repairs.- Diagnosis and troubleshooting the vehicles’ malfunctions using the appropriate tools.- Doing the role of the final control for the required repairs.- Administration of warranty claims and reports for the parts replaced under warranty.- Supervising the technicians' efficiency and utilization to maintain the best performance.

Mechanical Secion Head

• Mar 2014 - Aug 2014

Allocate daily task to technicians upon receiving work orders from reception.Monitor and follow up on repairs.Provides information/report both written and verbal of work done to the time keeper and defect report to the service advisor.General Vehicle repair, service, maintenance, troubleshooting & Diagnosing faults.Develop work practices to ensure compliance with all management system.using advanced programming to utilize the workshop capacity and loadsmaintain the atmosphere and environment in acceptable and fresh as possible for techniciansEnsure that customer vehicles are fixed right from the first time with comeback rate at minimumEnsure the CSI evaluations score is at targetedAchieving KPI's monthly with Labor efficiency ,utilization and productivity