• Mar 2023 - Present

• Dec 2022 - Mar 2023

AWS Dev Ops engineer

• Aug 2022 - Dec 2022

Patching & Deployment Engineer

• Sep 2020 - Aug 2022

• Our Partners & Supported Companies : (Google, Microsoft, Red Hat Linux, Ericson, Huawei, Cisco). • Assess software patches and create recommended patch list with logical explanation in terms of compliance. • Attending Microsoft meetings every month before the windows updates to understand the new KBs and their Impact & Risks on the Device collection (Servers - Clients). • Develop and optimize pre- and post- patching process to ensure proper implementation without any outages. • Develop and implement patch and vulnerability remediation process including package creation, testing and deployment to keep the environment up and running safely from malicious attacks. • Score each patch based on risks & opportunity to prioritize which patches are more valuable to the organization than others. • Coordinate patch schedule with other teams such as patch team, infrastructure management, security operations, governance & risk. • Communicate project and operational metrics. • Assist in developing action plans, schedules, budgets, status and metrics reports as well as other management communications intended to improve and enterprise patch management program. • Creation & deployment patch package using SCCM and WSUS (Distribution Points). • Testing of patches in a non-Production environment Before implementing the windows updates & missing KBs to make sure they won't impact the system. Show less

Information Technology Support Specialist

• Jan 2020 - Sep 2020

• OUR Partners & Supported Companies : (Microsoft365 , Amazon Web Service AWS Cloud Computing Services ,DELL EMC , Cisco , McAfee). • Identifying hardware and software solutions. • Securing the company environment and make it updated & secured from Malicious attacks. • Troubleshooting technical issues. • Resolving, diagnosing and repairing network issues. • Installing and configuring hardware and software. • Managing, Testing and evaluating new technologies in multiple cases at one time. • Speaking to customers to quickly get to the root of their problem. • Providing timely and accurate customer feedback. • Talking customers through a series of actions to resolve a problem. • Following up with clients to ensure the problem is resolved. • Providing Analysis support in the form of procedural documentation. Show less

HR Recruitment Specialist

• May 2018 - Jan 2020

• Our Partners & Supported companies : (ARB International financial services, Orange, OSN, Carrefour, L'Oréal Egypt, Total, Mangrove Real state) • Build and report on quarterly and annual hiring plans. • Create and publish job ads in various portals. • Network with potential hires through professional groups on social media and during events. • Collaborate with hiring managers to set qualification criteria for future employees. • Screen resumes and job applications to short list the Qualified candidates for each role. • Interviewing the candidates in the Filtration(2nd interview) process to make sure of the accuracy of the Acquisition who did the 1st interview for a wide range of roles (junior, senior and executive). • Track hiring metrics including Orientation, time-to-hire, time-to-fill, source of hire & employer satisfaction. • Design, distribute and measure the results of candidate experience surveys. • Train and advise hiring managers on interviewing techniques and assessment methods. • Host and participate in job fairs. • Follow up with candidates throughout the hiring process. • Maintain a database of potential candidates for future job openings. Show less

Telesales Executive

• Jan 2018 - Mar 2018

• Selling braces Covered by Medicare, Medicaid and Plan A health insurance companies for American seniors Whom suffering from any Kind of Arthurites pain in the joints. • Apply selling techniques and business operation skills to achieve profitability and meet sales goals. • Build and sustain productive relationships with key centers of influence through intelligence in retiree benefits, diverse human relationship skills and adaptive problem solving during the call. • Build and maintain key relationships with employers, consultants, and brokers. Show less

Telesales Executive

• May 2016 - Dec 2017

• Lowering down the interest rate on the credit cards for the American citizens. • Contact potential or existing customers to inform them about our service. • Convincing them to provide me with very specific private information related to their own money & their credit cards ex: (Credit card number, Expiration date, Last 4 digits of SSN, Zip code, Full address, Full name as provided on their credit cards). • Enter and update customer information in the database. • Take and process orders in an accurate manner. • Handle grievances to preserve the company’s reputation. • Go the “extra mile” to meet sales quota and facilitate future sales. • Keep records of calls and sales and note useful information. Show less