Business Administrator

• Oct 2021 - Present

Administrative Executive

• Feb 2020 - Sep 2021

1. Manage incoming calls professionally and responding to customer inquiries and complaints regarding logistics. 2. Meet personal/team qualitative and quantitative targets during peak hours.3. Maintain awareness of customers’ needs and cultivate a harmonious relationship with customers through constant interaction4. Maintain accurate details on all clients, constantly update, prepare and maintain job orders in CRM.5. Taking care of all necessary legal formalities, documentation, and maintaining protocols & implement the company safety policies and procedures.6.Prepare Quotation/Job orders for new & existing clients in CRM, this will in line with the inputs received from our Operation team.

Customer Service Coordinator

• Jul 2016 - Jan 2020

1.To report to management and provide a daily, weekly, monthly report 2.Manage a large number of customer complaint with the professional and efficient procedure, and 3.make sure trips are running smooth4.Assist and support daily HR operations & Handling day to day HR administrative tasksCoordinating & scheduling interviews with the concern managers & following up on the interview process status.5.Synchronizing and issuing offer letters and appointment letters to selected candidates. Handling the joining formalities of the selected candidate.5.Build sustainable relationships and engage customers by taking the extra mile.Record daily Data entry into the Trips Management System and preparing daily and Monthly activity and report.6.Organizing and directing the daily activities concerned with the operation department.

Call Center Support Representative

• Jul 2016 - Jan 2017

Statistical Officer

• Sep 2011 - Nov 2015