Experience

TenderBoard

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Executive

  • Aug 2022 - Present

  - Engaging users via emails, phone calls, or meetings to provide support, demonstrations, or training - Helping users to optimize their use of the platform - Providing customer support by analyzing for any issues, queries, or clarifications they may have - Measuring user engagement to understand the customer journey and pain-points better - Engaging users via emails, phone calls, or meetings to provide support, demonstrations, or training - Helping users to optimize their use of the platform - Providing customer support by analyzing for any issues, queries, or clarifications they may have - Measuring user engagement to understand the customer journey and pain-points better



Servicology

• Information Technology & Services
• 1 - 100 Employee

• Senior Support Specialist

  • Feb 2022 - Aug 2022

  - Handle clients' complaints and analyze the problems based on data on the system to provide correct and appropriate solutions- Provide correct and accurate information to Junior support specialists, and handle complex chat and email- Handle verification of account and payment if there is rejection due to violations- Collecting the data and information to be provided to the technical department by creating an incident on Jira- Creating a blog on Confluence for any information to notify all teams

• Junior Support Specialist

  • May 2021 - Feb 2022

  - Handle clients’ complaints through live chat and e-mail- Provide accurate, valid, and complete information about the platform to the clients- Collecting all data and information of the incoming problems or complaints and then analyzing them on the system to provide correct and appropriate solutions



INDODAX - Indonesia Digital Asset Exchange

• Indonesia
• Financial Services
• 400 - 500 Employee

• Call Center Representative

  • Aug 2020 - Feb 2021

  As the customer support team, I moved to a specific role as Call Center support, my responsibilities are:- Answer incoming calls, respond to customers’ emails, and provide accurate, valid, and complete information to customers- Build a sustainable relationship of trust through open & interactive communication, and provide accurate, valid, and complete information- To resolve customers' complaints and problems by analyzing them on the system- Escalate the reports to the related department for complex cases/problem

• Customer Support Specialist

  • Aug 2019 - Aug 2020

  Support for the whole department:- Handle customers’ complaints through e-mail & live chat by giving them a correct solution based on the data on the system- Handle customers’ deposits and withdrawals transaction such as account balance and the crypto wallet- Further checking on the customers’ verification and modification data request



PT PLN (Persero)

• Indonesia
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Pengadaan Barang & Jasa

  • Jul 2017 - Sep 2017

  The responsibilities include: - Insert customer and account data by inputting text based and numerical information from source documents within time limits - Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry The responsibilities include: - Insert customer and account data by inputting text based and numerical information from source documents within time limits - Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry