Experience

Injazat

• United Arab Emirates
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Agent

  • Nov 2020 - Present

  * Handle the call from the customer. * Ensure the customers satisfaction. * Trying to fix the customer issues or escalated it to the right team. * Escalate the issues and follows all processes and procedures with The ITIL team . * Remote access to diagnose and fix issues of end user systems related to : - Passwords issue through Active directory - Shared folders issues - VPN connection issues - Internet Browsers (i.e. Explorer) - Printers issues - MS office issues - Application issues - Email issues and archive the mailbox Show less



Hassantuk

• United Arab Emirates
• Public Safety
• 1 - 100 Employee

• ARC Operater and IT Support

  • Feb 2019 - Nov 2020



IRIS Technology

• Jordan

• Technical Support Engineer

  • Jun 2018 - Jan 2019

  * Handle escalated customer problems. * Escalate customer problems to next level, when appropriate * Ensure customer satisfaction and productivity improvement. * Install and configure computer hardware operating systems and applications * Ensure that Service Desk functions are following all processesand procedures in line with all ITIL standards. *Diagnoses and fix complex issues of end user systems related to: - Internet Browsers (i.e. Explorer) - Local Area Network connectivity - MS Office & MS products Nord, Excel, PowerPoint, outlook etc. - Wireless connectivity - Printing issues - Software Installation Show less