Customer Success Program Manager

• Sep 2022 - Present

Senior Tradeshow Specialist

• Mar 2022 - Sep 2022

Senior Marketing Specialist

• Mar 2020 - Mar 2022

Marketing Director

• Jan 2019 - Feb 2020

Marketing Coordinator - Accountex & IOFM

• May 2017 - Jan 2019

Registration Coordinator

• Dec 2015 - May 2017

Operations Manager

• Apr 2014 - Dec 2015

Temporary Store Director

• Mar 2015 - May 2015

Marketing Communications Specialist

• Dec 2011 - Apr 2014

+Key member of marketing team working under the Director of Marketing, supporting 50+ locations. +Oversaw all social media, email marketing, CMS management, trade show coordination, and managed vendor/agency relationships. +Managed projects, implemented effective systems and created efficiencies across the department and the company. +Key member of marketing team working under the Director of Marketing, supporting 50+ locations. +Oversaw all social media, email marketing, CMS management, trade show coordination, and managed vendor/agency relationships. +Managed projects, implemented effective systems and created efficiencies across the department and the company.

Marketing Compliance Coordinator

• Jun 2011 - Nov 2011

+Managed customer accounts, assuring customers were aware of all resources available and that resources were utilized to the largest capacity possible to spread brand awareness, assure customer compliance, and build active customer base. +Conducted webinars presenting programs available and savings optimization based on customer quarterly usage reports. +Follow-up activities included coordinating with Distributor Sales Managers and Manufacturer Brokers for any samples, pricing, or other information. Show less

Section Leader

• Jun 2006 - May 2011

Marketing, Customer Service and Social Media Intern

• May 2009 - Sep 2009

Marketing and Promotions Intern

• Jan 2008 - Oct 2008

+ Assisted with organizing, promoting, and executing celebrity events, including KISS Concert as well as smaller, local events. + Assisted with press release writing and distribution, and staffed media tent at KISS Concert 2008. + Updated website, brainstormed and wrote web content, and assisted with other duties as needed. + Assisted with organizing, promoting, and executing celebrity events, including KISS Concert as well as smaller, local events. + Assisted with press release writing and distribution, and staffed media tent at KISS Concert 2008. + Updated website, brainstormed and wrote web content, and assisted with other duties as needed.

Public Relations Intern

• Jan 2007 - May 2007

+ Pitched exhibits to local Boston college media with goal of article publication + Participated in media events and press previews with national media + Stuffed and mailed press kits, scanned and formatted printed and online press coverage, researched media contacts, updated media lists, tracked and filed newspapers and magazine clippings. + Pitched exhibits to local Boston college media with goal of article publication + Participated in media events and press previews with national media + Stuffed and mailed press kits, scanned and formatted printed and online press coverage, researched media contacts, updated media lists, tracked and filed newspapers and magazine clippings.

Editorial Intern

• May 2006 - Oct 2006

+ Editorial contributor to Museums and Galleries calendar and “Improper Reports” sections of bi-monthly publication. + Outreach to Boston-area galleries & museums, and collection and review of media kits and press releases. + Copyediting, updating internal databases, and fact-checking articles, and other duties as assigned. + Editorial contributor to Museums and Galleries calendar and “Improper Reports” sections of bi-monthly publication. + Outreach to Boston-area galleries & museums, and collection and review of media kits and press releases. + Copyediting, updating internal databases, and fact-checking articles, and other duties as assigned.