Experience

Clear Demand

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance

  • May 2023 - Present

  Scottsdale, Arizona, United States • Involved in user testing for UX improvement daily, including prototype testing, task scenarios, feedback collection, etc. for the price optimization applications for all chain store clients. Created test cases and bug tracking reports, and translated customer requirements by creating JIRA technical requirements tickets for agile collaboration with cross-functional stakeholders. • Collaborated with the Product VP to prioritize tasks for backlog management and project tracking in JIRA… Show more • Involved in user testing for UX improvement daily, including prototype testing, task scenarios, feedback collection, etc. for the price optimization applications for all chain store clients. Created test cases and bug tracking reports, and translated customer requirements by creating JIRA technical requirements tickets for agile collaboration with cross-functional stakeholders. • Collaborated with the Product VP to prioritize tasks for backlog management and project tracking in JIRA, optimizing Agile project delivery. Ensured meticulous assessment and integration of tasks into documentation as needed. Assisted with crafting user stories, use cases, and process flow, and provided support for comprehensive requirement documentation. • Cleaned, manipulated, and analyzed millions of records of clients' sales data, incorporating over 60 price optimization variables using SQL for price forecast preparation. Developed executive-level dashboards in Tableau to deliver intricate data insights and patterns to non-technical stakeholders. Show less



Medair

• Switzerland
• Non-profit Organization Management
• 700 & Above Employee

• Business Analyst

  • Dec 2022 - May 2023

  Arizona, United States • Improved medical service call center operational efficiency through our operation optimization approach. This included identifying areas of opportunity for automation, reducing manual labor costs, and optimizing workforce scheduling to meet peak demand. As a result, we were able to increase cycle time utilization by 38.8% for each call service process and call answer capacity by 36.4% for the whole call center and reduced annual operating costs by 15%. • Found operation pain points and… Show more • Improved medical service call center operational efficiency through our operation optimization approach. This included identifying areas of opportunity for automation, reducing manual labor costs, and optimizing workforce scheduling to meet peak demand. As a result, we were able to increase cycle time utilization by 38.8% for each call service process and call answer capacity by 36.4% for the whole call center and reduced annual operating costs by 15%. • Found operation pain points and unified cross-department needs after analyzing current-state operational processes with a workflow map and historical data analysis. Helped the call center department earn change funds from the investor by delivering an operation optimization approach with measurable KPI metrics and actionable solutions. • Found the opportunity for automation implementation in the call medical service process by identifying clients’ main concerns and preferences with ETL and Sentiment analysis of NLP and by creating new call cases classification with KNN, Word Frequency, and Topic modeling. As a result, it increased customer satisfaction by 18%. Show less



Xiangfei Food Chengdu

• Founder & Managing Director

  • Jan 2018 - Feb 2022

  China • Launched a tonic brand, pinpointed lucrative niche customer segments, formulated product offerings, and was selected by the grocery chain(Top 3 in China) under Alibaba Group as the first batch of suppliers to enter the Chengdu China market and gained the category top sales position in 2020 and 2021. • Established cross-border procurement channels across three countries and collaborated with two factories to process Cubilose. Streamlined production and supply processes, achieving a… Show more • Launched a tonic brand, pinpointed lucrative niche customer segments, formulated product offerings, and was selected by the grocery chain(Top 3 in China) under Alibaba Group as the first batch of suppliers to enter the Chengdu China market and gained the category top sales position in 2020 and 2021. • Established cross-border procurement channels across three countries and collaborated with two factories to process Cubilose. Streamlined production and supply processes, achieving a remarkable 110% boost in supply chain efficiency for five cities. • Led the firm's expansion by developing distributors in 5 cities and orchestrating over 100 online and offline marketing campaigns. Enhanced the customer experience and brand visibility, and achieved remarkable growth, with a 130% CAGR and an impressive 35% ROI. Show less



Lama impression Chongqing

• Vice General Manager

  • Oct 2016 - Dec 2017

  Chongqing, China • Chaired data-driven operation transition for a tonic company, a supplier of 270 pharmacies, and led a team of more than 50 people, increasing profit margin by 170%. • After conducting a comprehensive financial analysis, formulated a strategic plan that included a SWOT analysis, Porter's Five Forces analysis, and an improvement roadmap, which took into account market trends and the competitive landscape. • Created a new customer experience creation process and led an operation… Show more • Chaired data-driven operation transition for a tonic company, a supplier of 270 pharmacies, and led a team of more than 50 people, increasing profit margin by 170%. • After conducting a comprehensive financial analysis, formulated a strategic plan that included a SWOT analysis, Porter's Five Forces analysis, and an improvement roadmap, which took into account market trends and the competitive landscape. • Created a new customer experience creation process and led an operation revolution, increasing the repurchase rate from 8% to 23%. • Optimized supply chain processes, such as transportation plans, inventory budgets, and inventory turns by analyzing inventory flow and demanding patterns, and reduced capital occupation by 50%. Show less