Experience

YellowBird

• United States
• Internet Marketplace Platforms
• 1 - 100 Employee

• Director of Marketing & Communications

  • Nov 2021 - Present

  Phoenix, Arizona, United States

• Company Outreach Manager

  • Mar 2020 - Nov 2021

  Scottsdale, Arizona, United States •Building strategic partnerships and nurturing existing clients. •Responsible for content production including blog posts, social media posts, newsletters, etc. •Account management: coordinating gigs and serving as the point of contact for enterprise clients



Carvana

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Project Coordinator- Customer Care

  • Sep 2018 - Feb 2020

  Tempe, AZ •Coordinating employee motivation and engagement through incentive programs, planning retreats, team outings, trainings, events, and catering for 1,500+ employees across 5 different HQ facilities while creating, maintaining & tracking budgets •Drafting various communications for Directors and maintaining org charts/distribution lists •Working with our Financial Operations team to identify trends and improve post sale compensations and experiences •Partnering with the Capacity Planning… Show more •Coordinating employee motivation and engagement through incentive programs, planning retreats, team outings, trainings, events, and catering for 1,500+ employees across 5 different HQ facilities while creating, maintaining & tracking budgets •Drafting various communications for Directors and maintaining org charts/distribution lists •Working with our Financial Operations team to identify trends and improve post sale compensations and experiences •Partnering with the Capacity Planning team to provide reports to the Management team using Aspect and NICE

• Customer Outreach Specialist II

  • Dec 2017 - Sep 2018

  Phoenix, Arizona Area •Responsible for building outstanding customer experiences by explaining our unique process about “the better way to buy a car!” •Planned out onboarding schedules for new hires and weekend rotations/scheduling for 20+ employees. •Assisting the Customer Experience Team (training team) with developing and coaching new advocates. •Being a team player by participating in recruiting efforts and participating in open houses. •A member of the Lab Team, which consists making outbound… Show more •Responsible for building outstanding customer experiences by explaining our unique process about “the better way to buy a car!” •Planned out onboarding schedules for new hires and weekend rotations/scheduling for 20+ employees. •Assisting the Customer Experience Team (training team) with developing and coaching new advocates. •Being a team player by participating in recruiting efforts and participating in open houses. •A member of the Lab Team, which consists making outbound calls, participating in experiments to help improve and implement best business processes, communicating with multiple teams and levels of senior leadership on new ideas. •Consistently maintaining excellent service. •Working in an ever changing start up environment and comfortable with ambiguity

• Customer Advocate I

  • Sep 2016 - Dec 2017

  Tempe, AZ •Responsible for building outstanding customer experiences by explaining our unique process about “the better way to buy a car!” •A member of the Lab Team, which consists making outbound calls, participating in experiments to help improve and implement best business processes, communicating with multiple teams and levels of senior leadership on new ideas. •Consistently maintaining excellent service. •Working in an ever changing start up environment and comfortable with ambiguity



San Diego Style Weddings

• United States
• Media Production
• 1 - 100 Employee

• Social Media Manager and Contributing Writer

  • Oct 2014 - Mar 2018

  Carlsbad, CA (Remote) •Responsible for running the Instagram account (@SDStyleWeddings) and gaining more followers, likes, and interactions along with brand development. •Improving web site traffic growth by producing interesting blog posts and directing multi platform traffic from Instagram and Pinterest to our blog. •Contributing writer to the magazine and blog

• Copy Editor

  • Jun 2014 - Oct 2014

  Carlsbad, CA • Proofread articles, features, advertisements, etc. • Used SEO tactics and Google Analytics to optimize page views on the two websites and blog • Completed data entry tasks (bride management, updating the website, etc) • Attended Bridal Shows as a vendor to promote the magazine

• Intern and Contributing Writer

  • May 2011 - May 2014

  Carlsbad, CA • Assisted the Publisher with any needs in the office and at the photo shoots, also attended to needs of the photographers and models • Advertiser Relations: assisted with ensuring all advertisers were happy with the magazine • Assistant Editor for the final rough draft of the magazine • Researched, Interviewed and wrote 10 articles for the 2012 and 2013 magazines



Randstad Digital Americas

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Technical Recruiter

  • May 2015 - Aug 2016

  Scottsdale, AZ • Sourcing and screening potential IT candidates for contract, contract to hire and permanent openings with our enterprise level clients • Establish trusted relationships with consultants around the country • Interview prospective candidates and educate candidates on company process • Assist the progress of the interview process, extend offers, negotiate compensation, and facilitate the placement of candidates



Acacia Publishing

• Intern

  • Jun 2013 - Aug 2013

  Gilbert, AZ • A second editor on multiple books throughout the summer, used InDesign to edit and format • Aided the Publisher with anything she needed in the office and in the warehouse • Helped with Client Relations in ensuring all clients were content with their product in all stages • Assisted in planning Blog Tours and Book Tours for new books • Organizing the warehouse and inventory so everything could be quickly and efficiently found