Experience

Silk & Snow

• Canada
• Retail
• 1 - 100 Employee

• Customer Experience Specialist

  • May 2023 - Present

  • Assist customers by answering customer questions and providing information about Silk & Snow products, taking them from the point of discovery to closing the sale • Provide exceptional customer service in-person at our showroom and virtually through email, live chat, video call, and by phone • Help respond to post-sale customer inquiries, follow up on customer questions related to orders or deliveries, and successfully solve problems through proactive follow-up on issues and effective de-escalation strategies • Maintain an open line of communication with the Customer Experience team ensuring that all key issues are addressed in a timely fashion • Liaise and follow up with our courier and warehouse partners daily to track orders and ensure the delivery of orders is as smooth as possible for our customers Show less



Shopify

• Canada
• Software Development
• 700 & Above Employee

• Junior Support Advisor

  • Jul 2022 - Dec 2022

  • Provided customer service to Shopify merchants through online chats and email • Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses • Advocating for merchants and the Shopify platform by communicating with stakeholders and third-party developers • Provided customer service to Shopify merchants through online chats and email • Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses • Advocating for merchants and the Shopify platform by communicating with stakeholders and third-party developers



First Ontario Performing Arts Centre

• St. Catharines, Ontario, Canada

• Cleaner/Porter

  • May 2022 - Nov 2022

  • Duties involved cleaning public and restricted areas of the building including offices, washrooms, theatres, lobbies, etc. • Communicating with other teams in the building at all times to attend to any problems/ incidents/ accidents or damages promptly and ensure a clean, safe, and healthy facility • Duties involved cleaning public and restricted areas of the building including offices, washrooms, theatres, lobbies, etc. • Communicating with other teams in the building at all times to attend to any problems/ incidents/ accidents or damages promptly and ensure a clean, safe, and healthy facility



Chartwell London Long Term Care Residence

• London, Ontario, Canada

• Resident Support Aide

  • Sep 2020 - May 2021

  • Supporting residents through activities, meal times, and personal care appointments • Performed administrative and front desk duties; answering phones, filing and communicating with residents, family members, visitors, and staff • Initiated one-on-one visits and assisted with small group recreation programs • Experience with Covid policy, visitor screening and staff testing • Supporting residents through activities, meal times, and personal care appointments • Performed administrative and front desk duties; answering phones, filing and communicating with residents, family members, visitors, and staff • Initiated one-on-one visits and assisted with small group recreation programs • Experience with Covid policy, visitor screening and staff testing



University of Waterloo Food Services

• Waterloo, Ontario, Canada

• Food Service Worker

  • Sep 2016 - Mar 2020

  • Worked in a variety of fast food restaurants at the University of Waterloo • Tasked with food prep, customer relations, and ensuring a clean and safe environment • Able to work at all stations efficiently and fill in as needed during rush hours • Demonstrated reliability and a strong commitment to the team • Worked in a variety of fast food restaurants at the University of Waterloo • Tasked with food prep, customer relations, and ensuring a clean and safe environment • Able to work at all stations efficiently and fill in as needed during rush hours • Demonstrated reliability and a strong commitment to the team