Abby Sorrell
Duty Manager at JUMP EVOLUTION LIMITED- Claim this Profile
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English -
Topline Score
Bio
Credentials
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First Aid
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Experience
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JUMP EVOLUTION LIMITED
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United Kingdom
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Entertainment Providers
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1 - 100 Employee
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Duty Manager
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Jun 2017 - Present
- Ensuring the safe, effective & efficient running of the park and to deal with situations as they arise on a day to day basis in line with the Company policies and procedures. - To provide a quality support to the Operational Management Team to ensure tasks are completed within deadlines. - To proactively identify and rectify potential day to day customer care issues. - Ensure all staff are under day to day supervision and work within the guidelines set by the site. - Locking and unlocking the building and ensuring that all security measures are taken including testing of fire alarms and equipment. Show less
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Jump Evolution
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United Kingdom
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Entertainment Providers
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1 - 100 Employee
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Marshal Manager
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Jun 2016 - Jun 2017
- Reporting to Duty Managers and Operations managers to ensure that post holders are following their allocation of rotations, cleaning schedules and code of conduct. - Supervision of all marshals on court giving customers the best experience possible. - Participating in other roles such as Mini Jump Supervisor, Make and Take and Photographer for the park. - Basic First Aid training has been completed. - Ensure that any customer comments or issues are dealt with where the Duty Manager is not present. Show less
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Childsplay Clothing
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United Kingdom
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Retail
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1 - 100 Employee
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Customer Service Advisor
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Dec 2014 - May 2016
Answering emails and telephone calls with professional mannerism. Assisting customers with orders, delivery queries and claims with multiple courier services. Creating orders, taking payments, dealing with invoices and customer queries on a day to day basis. Ensuring that a quick efficient solution is found for all customer problems. Day to day use of Microsoft office, Outlook and Magento. Calling Mainland and International, creating a bond with customers to ensure they have the best online experience. Majority working in a team reporting to a manager but also ensuring that key tasks are completed by my own doing. Show less
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Pixifoto
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United Kingdom
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Individual and Family Services
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Studio Assistant
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Apr 2014 - Dec 2014
Promotion to the general public and selling the product. Taking phone calls and booking appointments ensuring that a follow up call was made to gain all information required to make the experience as memorable as possible. Completing full photoshoots following health and safety regulations and creating memorable images. Retail based including handling of money. Promotion to the general public and selling the product. Taking phone calls and booking appointments ensuring that a follow up call was made to gain all information required to make the experience as memorable as possible. Completing full photoshoots following health and safety regulations and creating memorable images. Retail based including handling of money.
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Education
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2011 - 2013
University of Greenwich
Foundation degree, Photography -
2009 - 2011
Ashmole Academy
A Level, English Literature -
2009 - 2011
Ashmole Academy
A Level, Philosophy and Religious Studies
Community
