Experience

Plemmons Student Union

• Facilities Services
• 100 - 200 Employee

• Student Supervisor

  • May 2023 - Present

  Lead a team of student staff members providing guidance, training, and support. Maintain student-focused policies and procedures promoting a safe and inclusive environment. Attend regular team meetings to communicate updates, share best practices, and address concerns. Handle conflict resolution among student staff and assist in addressing student concerns or grievances. Maintain accurate records, reports, and documentation related to events and staffing. Create training materials and assist in managing training events and schedules. Show less

• Information Desk Attendant

  • Jan 2022 - May 2023

  Provided accurate information about the venue's services, facilities, events, and programs to guests. Addressed inquiries in person, over the phone, and via email ensuring clarity and helpfulness in all interactions. Assisted guests in navigating the venue, providing directions and maps as needed. Resolved customer concerns and conflicts in a professional and effective manner, ensuring guest satisfaction. Collaborated with the management team to update and maintain information resources, brochures, and promotional materials at the information desk. Assisted with the hiring and training of new Information Desk Attendants. Show less

• Operations Assistant

  • Jan 2022 - May 2023

  Supported daily operations by assisting in the coordination of tasks, ensuring smooth workflow across departments. Collaborated in team projects focused on optimizing progress and efficiency of set-ups.



New Mountaineer & Family Engagement

• Boone, North Carolina, United States

• Intern

  • May 2023 - Present

  Collaborate with the Orientation Coordinator to research and develop a comprehensive manual for orientation leaders. Gather information, resources, and best practices from various departments to create a unified guide. Write clear and concise content to assist orientation leaders in conducting informative and engaging sessions. Organize and streamline information to ensure easy navigation and accessibility for orientation leaders. Communicate effectively with orientation leaders and new students to address questions and concerns. Show less



Ben & Jerry's of Boone

• Boone, North Carolina, United States

• Shift Leader

  • Sep 2021 - Present

  Delegated tasks to other crew members while managing operations throughout the shop. Training all new employees through daily tasks and assignments, processing payments, and keeping high quality of products and standards. Maintained effective supply levels by monitoring and reordering food stock and dry goods. Accurately operated cash register to process customer payments. Performed serving and cleaning to high standards which provided excellent customer satisfaction. Managed a high volume of inquiries and maintained composure in fast-paced and demanding situations. Show less



Dover Foundation YMCA

• Sports Staff

  • Aug 2020 - Aug 2022

  Assisted in the cleaning and functioning of all sports programs including managing the Indoor Soccer team while coaching the U6 Spring and Fall Soccer Team. Sought out potential players and communicated with Coaches and Parents to provide an effective learning environment for all.

• Family Staff

  • Dec 2019 - Jan 2021

  Assisted in the functioning of all family programs. Created curriculum for ages K-5 that enhanced their learning in the classroom. Gained CPR and first aid knowledge.



Kings Mountain YMCA

• Kings Mountain, North Carolina, United States

• Membership Employee

  • Nov 2020 - Aug 2021

  Greeted and assisted members while providing an informative and safe environment concerning fitness machines and regimes. Regulated new information to all staff and members. Offered assistance and answered questions to build rapport and retention. Calculated billings and posted charges to member accounts, reviewing charges with guests when exiting the building. Greeted and assisted members while providing an informative and safe environment concerning fitness machines and regimes. Regulated new information to all staff and members. Offered assistance and answered questions to build rapport and retention. Calculated billings and posted charges to member accounts, reviewing charges with guests when exiting the building.