Community Portfolio Manager

• Jan 2022 - Present

Inbound Customer Service Representative

• Nov 2012 - Sep 2021

 Research & resolve customer issues within various categories including billing, technical support, service issues & general customer service  Thoroughly document and resolve customer concerns to their account while speaking with them.  Thoroughly review and resolve billing explanations and discrepancies with customers  Assist in onboarding of new employees via mentoring, training, & shadowing  Act as brand ambassador to appease negative customers experiences turning… Show more  Research & resolve customer issues within various categories including billing, technical support, service issues & general customer service  Thoroughly document and resolve customer concerns to their account while speaking with them.  Thoroughly review and resolve billing explanations and discrepancies with customers  Assist in onboarding of new employees via mentoring, training, & shadowing  Act as brand ambassador to appease negative customers experiences turning detractors into promoters  Proactively create, implement, & oversee action plans to anticipate the needs of the business and drive results  Self-manage schedule and assist with administrative tasks for immediate and higher up supervisors  Collaborate with other departments for improvement of systems and policies  Take detailed notes during staff meetings and deliver to those not in attendance  Abide by all confidentiality requirements of accounts  Sell the value and fully educate customer’s on products and services Show less  Research & resolve customer issues within various categories including billing, technical support, service issues & general customer service  Thoroughly document and resolve customer concerns to their account while speaking with them.  Thoroughly review and resolve billing explanations and discrepancies with customers  Assist in onboarding of new employees via mentoring, training, & shadowing  Act as brand ambassador to appease negative customers experiences turning… Show more  Research & resolve customer issues within various categories including billing, technical support, service issues & general customer service  Thoroughly document and resolve customer concerns to their account while speaking with them.  Thoroughly review and resolve billing explanations and discrepancies with customers  Assist in onboarding of new employees via mentoring, training, & shadowing  Act as brand ambassador to appease negative customers experiences turning detractors into promoters  Proactively create, implement, & oversee action plans to anticipate the needs of the business and drive results  Self-manage schedule and assist with administrative tasks for immediate and higher up supervisors  Collaborate with other departments for improvement of systems and policies  Take detailed notes during staff meetings and deliver to those not in attendance  Abide by all confidentiality requirements of accounts  Sell the value and fully educate customer’s on products and services Show less

Restaurant General Manager

• Jun 2011 - Oct 2012

 Manage multiple restaurants including staff, payroll, spending, & daily operations  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Coordinate schedules for both front of house and back of house employees between 4 restaurants  Recruit, hire, and coach a staff of 25-55 employees (pending season) to maximize profit and exceed guest expectations  Plan, monitor and submit payroll weekly to ensure correct staffing levels… Show more  Manage multiple restaurants including staff, payroll, spending, & daily operations  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Coordinate schedules for both front of house and back of house employees between 4 restaurants  Recruit, hire, and coach a staff of 25-55 employees (pending season) to maximize profit and exceed guest expectations  Plan, monitor and submit payroll weekly to ensure correct staffing levels and minimize costs  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Provide employment verification for prior employees  Organize and execute catering events for 20-200+ people  Accurately account for and order product and supplies  Network and initiate creative marketing campaigns via radio, charity and social media  Plan & execute monthly staff meetings & trainings Show less  Manage multiple restaurants including staff, payroll, spending, & daily operations  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Coordinate schedules for both front of house and back of house employees between 4 restaurants  Recruit, hire, and coach a staff of 25-55 employees (pending season) to maximize profit and exceed guest expectations  Plan, monitor and submit payroll weekly to ensure correct staffing levels… Show more  Manage multiple restaurants including staff, payroll, spending, & daily operations  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Coordinate schedules for both front of house and back of house employees between 4 restaurants  Recruit, hire, and coach a staff of 25-55 employees (pending season) to maximize profit and exceed guest expectations  Plan, monitor and submit payroll weekly to ensure correct staffing levels and minimize costs  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Provide employment verification for prior employees  Organize and execute catering events for 20-200+ people  Accurately account for and order product and supplies  Network and initiate creative marketing campaigns via radio, charity and social media  Plan & execute monthly staff meetings & trainings Show less

Bartender

• Jan 2010 - Jun 2011

 Greet, serve and suggest offerings in order to create and maintain regular guests  Adhere to all ABC and ALE regulations while serving guests with personal sales of $500-$3000 per shift  Act as assistant to management by scheduling appointments, ordering products/supplies, and resolving issues of staff/guests  Assist in scheduling, planning, and executing events for clientele up to 1000 guests while maximizing profits & minimizing costs  Greet, serve and suggest offerings in order to create and maintain regular guests  Adhere to all ABC and ALE regulations while serving guests with personal sales of $500-$3000 per shift  Act as assistant to management by scheduling appointments, ordering products/supplies, and resolving issues of staff/guests  Assist in scheduling, planning, and executing events for clientele up to 1000 guests while maximizing profits & minimizing costs

Front Of House Manager

• Jun 2008 - May 2011

 Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train a staff of ~25 employees  Administer performance appraisals and corrective action as needed  Create and monitor staff schedule to maximize guest experience and minimize cost  Monitor and control inventory levels for cost and profit efficiency  Create and maintain professional rapport with vendors, guests and neighboring businesses  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train a staff of ~25 employees  Administer performance appraisals and corrective action as needed  Create and monitor staff schedule to maximize guest experience and minimize cost  Monitor and control inventory levels for cost and profit efficiency  Create and maintain professional rapport with vendors, guests and neighboring businesses

Boutique Manager

• May 2007 - Jun 2008

 Maintain staff’s schedule as well as oversee and audit staff’s appointment schedule with clients to ensure maximizing product and minimizing cost to the business  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train a staff of ~20 employees  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as… Show more  Maintain staff’s schedule as well as oversee and audit staff’s appointment schedule with clients to ensure maximizing product and minimizing cost to the business  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train a staff of ~20 employees  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Drive sales to exceed goals while minimizing controllable costs Show less  Maintain staff’s schedule as well as oversee and audit staff’s appointment schedule with clients to ensure maximizing product and minimizing cost to the business  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train a staff of ~20 employees  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as… Show more  Maintain staff’s schedule as well as oversee and audit staff’s appointment schedule with clients to ensure maximizing product and minimizing cost to the business  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train a staff of ~20 employees  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Drive sales to exceed goals while minimizing controllable costs Show less

Store Manager

• Apr 2005 - May 2007

 Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train a fluctuating staff of 25-65 employees pending season and needs of the business  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Drive sales to exceed… Show more  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train a fluctuating staff of 25-65 employees pending season and needs of the business  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Drive sales to exceed goals while minimizing controllable costs  Schedule to the demands of the business while minimizing costs and maximizing profits Show less  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train a fluctuating staff of 25-65 employees pending season and needs of the business  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Drive sales to exceed… Show more  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train a fluctuating staff of 25-65 employees pending season and needs of the business  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Drive sales to exceed goals while minimizing controllable costs  Schedule to the demands of the business while minimizing costs and maximizing profits Show less

District Training Store Manager

• Feb 2002 - Apr 2005

 Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train employees of all positions for 13 stores  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Drive sales to exceed goals while minimizing controllable… Show more  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train employees of all positions for 13 stores  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Drive sales to exceed goals while minimizing controllable costs  Act as point of contact when immediate supervisor is out of the business  Schedule to the demands of the business while minimizing costs and maximizing profits Show less  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train employees of all positions for 13 stores  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Drive sales to exceed goals while minimizing controllable… Show more  Reconcile daily deposits  Properly code and sort daily accounts receivables into appropriate categories  Recruit, hire, and train employees of all positions for 13 stores  Accurately complete all legal documents for employee personnel files including I-9, W-4, and policy acknowledgement  Develop performance improvement plans as needed, and follow through with corrective action up to and including termination  Drive sales to exceed goals while minimizing controllable costs  Act as point of contact when immediate supervisor is out of the business  Schedule to the demands of the business while minimizing costs and maximizing profits Show less