Experience

St Elizabeth Hospice

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Fundraising Assistant

  • Oct 2022 - Present

  Working with our amazing volunteers and ambassadors to support our fundraising activities and events. St Elizabeth Hospice is an independent Suffolk charity, which every year delivers care to over 3,000 patients and their families throughout East Suffolk, Great Yarmouth and Waveney, who are living with a progressive or life-limiting illness.These services cost £12.9m to facilitate each year, with the charity raising 70% of funds via revenue streams and the generosity of the community through support of its retail shops and fundraising activities.If you would like to dedicate some time at our fundraising events, and enable St Elizabeth Hospice to help patients during the most challenging of times, then please get in touch.

• Big Hoot Admin Assistant

  • Nov 2021 - Jan 2023



Opus People Solutions Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Assistant Operations Manager

  • May 2017 - Mar 2019

  Responsible for a small team of Recruitment Consultants managing temporary and permanent recruitment for public sector clients. Acting as client liaison; managing feedback, reviewing practices and working with suppliers. Our dedicated team has considerable experience in the temporary recruitment industry, both in the private and public sector, with a track record of delivering successful solutions for client contingent resourcing needs.Accredited by the Recruitment & Employment Confederation (REC) we operate to its Code of Conduct, all relevant government legislation and best industry practice assuring our clients of the highest ethical and compliance standards.

• Senior Consultant

  • Nov 2015 - May 2017

  Transferred to Opus People Solutions Ltd who are a wholly owned company of Suffolk County Council.Specialising in supplying temporary workers to the public sector, our customers include Suffolk County Council, Babergh & Mid Suffolk District Councils & Vertas. We pride ourselves in understanding the type of candidates public sector organisations are looking for.As Senior Consultant, I lead the day-to-day recruitment of temporary workers and assist our clients in sourcing the best possible candidates for the organisation. Roles vary but often include Business Support Officers, Engineers, Project Managers, IT Consultants, Business Analysts, Social Workers and Residential Carers. We offer a friendly, efficient and professional service to recruiting managers and temps. If you are a recruitment agency who are interested in working with us, please get in touch. If you know someone who may be interested in temporary work within Suffolk, please ask them to send a CV to recruitment@opuspeoplesolutions.co.uk



Suffolk County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Resourcing Advisor (Temporary Recruitment) for Opus People Solutions Ltd.

  • Jun 2014 - Oct 2015

  Transferred back into Suffolk County Council after the end of the CSD contract. Sourcing and supplying temporary workers via Opus People Solutions Ltd. Recruiting within Suffolk County Council, Babergh & Mid Suffolk District Councils, Eastern Facillites Management Solutions and Schools' Choice. Offering friendly, efficient and professional service to recruiting managers and temps. My own time as a temporary worker has greatly helped me in assisting other temps. Transferred back into Suffolk County Council after the end of the CSD contract. Sourcing and supplying temporary workers via Opus People Solutions Ltd. Recruiting within Suffolk County Council, Babergh & Mid Suffolk District Councils, Eastern Facillites Management Solutions and Schools' Choice. Offering friendly, efficient and professional service to recruiting managers and temps. My own time as a temporary worker has greatly helped me in assisting other temps.



Customer Service Direct

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Resourcing Advisor (Temporary Recruitment)

  • Dec 2011 - May 2014

  Sourcing and supplying temporary workers to Suffolk County Council and Babergh and Mid Suffolk District Councils. - Sourcing and registering candidates- Assisting recruiting managers to cover a variety of roles at all levels, within local government organisations- Liaising with external agencies to source candidates where needed, agreeing terms of business and negotiating rates- First contact for temporary workers - assisting with all queries including job preferences, pay queries and terms of engagement- Offering guidance on absence, terminating contracts and conduct/capability- Managing own workloads and working to deadlines- Understanding changes within organisation and implications of working within a political environment

• Customer Service Advisor

  • Sep 2010 - Nov 2011

  Predominantly focused on administration tasks to support the recruitment of temporary workers within Suffolk County Council and Mid Suffolk District Council. - Pre-employment checks - Arranging appointments- Pay queries- Timesheet assistance- Creating and maintaing payroll records - Establishment changesAlso assisted with admin tasks associated with CRB checks: - Maintaining complicated tracking spreadsheets- Verifying application forms and evidence- Advising on results and next steps



Customer Service Direct

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Resourcing Advisor (Permanent Recruitment)

  • Aug 2009 - Mar 2010

  Managing the end to end recruitment process for permanent vacancies within Suffolk County Council, focussing on roles within Children and Young Peoples Services. - Advising on job descriptions - Writing adverts for internal and external press, and liaising with in-house advertising team- Giving recruitment advice to employees and managers; including best practice interviews and selection, pre-employment checks and appointments.- Assisting internal redeployment candidates to find alternative roles- Checking and amending employee contracts based on terms & conditions- Contributing to the development of procedures, policies and processes.- Advising front-line colleagues on recruitment queries and assisting as Duty Officer- Managing own caseload of recruitment

• Customer Service Advisor - Human Resources

  • Sep 2006 - Aug 2009

  Starting as a temp before being offered a permanent contract. Offering front-line advice and guidance to customers on a range of Human Resources queries. Answering calls and emails as part of the HR Helpdesk, and handling all incoming HR post. Expected to resolve as many queries at first contact as possible, to minimise those referred on to colleagues. - Tracking application forms and assisting with online application process - Updating records with changes to personal information- Advising on SCC and MSDC policies and procedures- Providing first line resolutions to issues- Supporting back office teams- Recording and assigning incoming/outgoing post- Supporting and training colleagues - Keeping HR and SCC knowledge up to date in order to advise on a wide range of subjects



Suffolk County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Student Support Assistant

  • May 2006 - Aug 2006

  Temporary assignmentVerifying and recording incoming appllications for support with higher education funding (grants and student loans). Contacting applicants regarding forms and handling difficult phone calls if results not as expected. Temporary assignmentVerifying and recording incoming appllications for support with higher education funding (grants and student loans). Contacting applicants regarding forms and handling difficult phone calls if results not as expected.



MDB

• Retail Manager

  • Apr 2003 - Feb 2006

  Managing a small retail unit selling women's fashion. - Managing a team of up to seven staff- Recruiting new employees - Money handling - paying weekly staff wages and monitoring takings- Identifying stock, sales trends and profits and reacting accordingly- Remerchandising - Ordering and overseeing stock- Maintaining health and safety regulations and ensuring security - Staff customer service training Managing a small retail unit selling women's fashion. - Managing a team of up to seven staff- Recruiting new employees - Money handling - paying weekly staff wages and monitoring takings- Identifying stock, sales trends and profits and reacting accordingly- Remerchandising - Ordering and overseeing stock- Maintaining health and safety regulations and ensuring security - Staff customer service training