Experience

Ephesoft, Inc.

• Technical Writer

  • Jun 2021 - Present



Idaho Transportation Department

• United States
• Government Administration
• 100 - 200 Employee

• Technical Writer

  • Dec 2019 - Jun 2021

  • Wrote release notes for state-wide SaaS application and published on SharePoint.• Edited, peer reviewed, and co-authored a user manual in Adobe RoboHelp.• Developed documentation standards from the ground up, including style guides and templates.• Designed data visualization reports for the governor’s office using Canva and Adobe InDesign.• Wrote form validation and instructions for web applications to improve user experience.• Managed the implementation of a DMV user manual; created editing and maintenance guides,performed RAID analysis, and developed communication plans for Operations.• Interviewed stakeholders, product owners, and subject-matter experts to understand DMVproducts and wrote help content for staff.• Copyedited business letters while adhering to best practices for plain language in government.• Created infographics, flyers, and rack cards for customers from proposal to final version.



Boise State University

• United States
• Higher Education
• 700 & Above Employee

• Software Review Student, Project Management Office

  • Oct 2018 - Dec 2019

  • Evaluated software for compliance with IT infrastructure and university policies.• Reviewed VPAT (Voluntary Product Accessibility Template) forms and tested software for adherence to WCAG 2.0 standards.• Wrote knowledge base articles for employees using Team Dynamix.• Partnered with a Project Manager and Business Analyst to write software requirements specification (SRS) documents and develop implementation plans.• Corresponded with stakeholders and vendors submitting software requests, scheduled and led phone and in-person meetings. • Tested PeopleSoft extracts and communicated status to integration team. Key Achievement:• Streamlined processes to successfully manage backlog when there was a sustained (greater than three months) 300% increase in software and accessibility requests.

• Student Production Support Analyst, Web Development

  • Apr 2017 - Oct 2018

  • Resolved end-user issues and documented bugs using ServiceNow and Azure DevOps Server.• Researched web applications and wrote documentation for the help desk using Google Sites.• Conducted user acceptance testing (UAT) and determined acceptance criteria for Boise State web applications.• Established documentation standards and canned responses to users.

• Student Degree Tracker IT Assistant II, Project Management Office

  • Nov 2016 - Oct 2018

  • Updated student data and managed queries in PeopleSoft Campus Solutions in accordance with department memoranda to reflect curriculum changes. • Assisted advisors with both systemic and user errors in Degree Tracker, Boise State's online advising system.• Led meetings with Boise State department heads and advisors to gather data on curriculum changes.• Updated Airtable to track work with Academic Advisement Report.• Communicated effectively with users in a work management system and used my experience as a student to identify and implement best ways to configure course plans.

• Student Support Specialist, OIT Help Desk

  • Aug 2015 - Nov 2016

  • Assisted students and faculty with a variety of technical questions, including issues with Blackboard, Adobe software, Google Suite, Pharos printing, Windows 8 and macOS, and other systems.• Tracked all work in Microsoft SCSM (System Center Service Manager).• Improved existing equipment checkout processes (WebCheckout) to ease inventory management and documented effective processes in Google Sites to facilitate team knowledge. • Designed instructional signs for technical help using Adobe Photohsop and Adobe Illustrator.



Motivate Fitness

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Assistant

  • Dec 2018 - Apr 2019

  • Edited and rewrote web articles and blog posts, and proofread web content before publication. • Developed brand consistency via style sheets, marketing, and ensuring industry standards. • Researched health topics and compiled peer-reviewed articles to recommend to clients. • Edited and rewrote web articles and blog posts, and proofread web content before publication. • Developed brand consistency via style sheets, marketing, and ensuring industry standards. • Researched health topics and compiled peer-reviewed articles to recommend to clients.