Abby Mak

Cloud Infrastructure Engineer at Allstream
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Toronto Area, Canada, CA

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Experience

    • Canada
    • Telecommunications
    • 300 - 400 Employee
    • Cloud Infrastructure Engineer
      • Jun 2016 - Present

      - RHEL/Centos OS patching every qtr using Ansible and Katello/Foreman management tool - managing Commvault infrastructure operation in multi datacenters environment - infrastructure support of VMWARE, Solaris Zone, Active Directory, Office365, AWS and a bit of legacy OS & HW - use Jira and Confluence software to deal with project tasks - worked on infrastructure ticketing problems and after hours pager support Project Achieved recently: - successfully migrated Commserve VM… Show more - RHEL/Centos OS patching every qtr using Ansible and Katello/Foreman management tool - managing Commvault infrastructure operation in multi datacenters environment - infrastructure support of VMWARE, Solaris Zone, Active Directory, Office365, AWS and a bit of legacy OS & HW - use Jira and Confluence software to deal with project tasks - worked on infrastructure ticketing problems and after hours pager support Project Achieved recently: - successfully migrated Commserve VM from old datacenter to new datacenter - anticipated Foreman patching management tool upgrade process to recent version - built open source Snipe-IT Asset Management tool - built ansible script for quick deployment of Centos VM to fit in corporate environment - migrated client backups from NetBackup to Commvault in multi-network environment, hence required installing proxy/media server as gateway - wrote simple Powershell script to uninstall SCCM software on multiple Windows servers

    • OSS Specialist
      • Oct 2000 - Jun 2016

      - provided OSS application support including TACACS, InfoVista, HPOV, and React - managed OSS systems with the different type of OS including Solaris, HPUX, and Windows - managed OSS file system backup and restore operation - built and updated OSS DR plan and provided annual system security evidence to the external auditor - automated system operation by writing shell and Expect scripts - provided 24x7 on-call support of multiple OSS systems

Education

  • York University
    Bachelor of Arts (BA), Honor Computer Science
    1990 - 1994

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