Abby Graham
Senior Technical Writer at C3 AI- Claim this Profile
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Bio
Credentials
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Business Development Certification
Shipley Associates: We Help Companies Win Business
Experience
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C3 AI
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United States
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Software Development
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700 & Above Employee
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Senior Technical Writer
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Jan 2022 - Present
* Acts as the head of documentation and training for C3 AI Ex Machina, a no-code machine learning and analytics platform * Develops and delivers virtual and in-person training workshops that cover product capabilities and ML fundamentals for both novice users and experienced data scientists * Creates a self-service training course using Rise 360 that includes tutorial videos and gifs * Leads a team of product managers and writers to create and maintain in-product documentation (over 150 documents), along with a capabilities document, user guide, and quick start tutorial * As the go-to source for all writing related to the product, creates product copy, strings, error messages, blogs, customer emails, and tooltips Show less
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Kyrus Tech
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United States
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Computer and Network Security
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1 - 100 Employee
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Technical Writer & Proposal Manager
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Aug 2018 - Jan 2022
* As the sole writer, wrote and edited white papers, technical reports, proposals, user manuals, test plans, letters, statements of work, marketing slicks, and policy documents across the entire company* Used Vim, Git, and the Linux command line to create documents in Markdown and reStructuredText* Designed, created, and maintained a docs-as-code documentation process complete with a GitLab CI/CD pipeline to automatically convert Markdown files to deliverable Word, Excel, and PowerPoint files* Led a team creating and managing databases for business development, whitepapers, and inventory* Interviewed subject matter experts to write proposals that directly led to new business* Helped create websites and documents for multiple sister companies and charity partners* Led a recurring writing workshop open to all employees Show less
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Proposal Intern
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May 2018 - Aug 2018
* Shadowed the proposal writer & manager* Analyzed language and details of previous RFPs* Observed the proposal preparation process and provided research to support proposal efforts* Formatted resumes to highlight employee strengths
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Starbucks
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United States
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Retail
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700 & Above Employee
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Barista
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May 2017 - Jul 2018
* Made handcrafted beverages in a fast-paced environment * Created meaningful interactions with customers and team members * Worked under tight time restrictions so guests received their food and beverages quickly * Made handcrafted beverages in a fast-paced environment * Created meaningful interactions with customers and team members * Worked under tight time restrictions so guests received their food and beverages quickly
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Education
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2016 - 2018
William & Mary
Bachelor of Arts - BA, English Language and Literature, General -
Marion Senior High School
Advanced Studies Diploma
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