Experience

Catalyst Commercial Group

• United States
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Executive Assistant

  • Jul 2022 - Present

  Provide support including correspondence, reports, and preparation of graphs/charts. Update company forms as needed- (Tenant Roster) Assist with special projects as needed such as Site Tour Books for Tenants Accounts Payable and Collections Complete Commission Request Forms Site Review Forms for new locations Edit and post email/social media blasts as needed. Support Associates and lead brokers with any additional needs they may have. Provide support including correspondence, reports, and preparation of graphs/charts. Update company forms as needed- (Tenant Roster) Assist with special projects as needed such as Site Tour Books for Tenants Accounts Payable and Collections Complete Commission Request Forms Site Review Forms for new locations Edit and post email/social media blasts as needed. Support Associates and lead brokers with any additional needs they may have.



The Scottsdale Plaza Resort & Villas

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Manager

  • Feb 2019 - Jul 2022

  Managing high profile group contracts Manage setup of contracted rates, fees, concessions, reservations lists, billing, etcWork closely with Executive team to ensure smooth operations of the resortScheduling and payroll of reservations team Train reservations agents and group reservations coordinators

• Front Desk Supervisor

  • Mar 2020 - Apr 2021

  Demonstrate the ability to act as Manager on Duty in absence of managementCheck credit card and cash report for inhouse guests, increase authorization asneeded to ensure paymentResolve complaints with the ability to deescalate high tension situationsinvolving staff and guestsContinue to perform all front desk agent duties

• Guest Service Agent

  • Feb 2019 - Mar 2020

  Coordinate with other departments to facilitate guest requests and resolve innerdepartment affairsTrained new members of the front desk team of protocols, policies and systemsEnhanced guest experience in a professional manner even with challengingcircumstancesAbility to balance house with inventory and appropriate room assignments ·Provide adequate information to guests about room features, resort amenitiesand local areas