Experience

Lochinvar Ltd ; United Kingdom

• United Kingdom
• Machinery Manufacturing
• 1 - 100 Employee

• Service Manager

  • Sep 2021 - Present

  Banbury, England, United Kingdom In charge of a team of Service Technicians in supporting Lochinvar commercial boilers, water heaters and renewable technologies within the UK and Ireland.

• Technical Support Representitive

  • Jul 2014 - Present

  Banbury Part of team who assist engineers with on site issues, either via phone or email. Helping to diagnose faults and provide part numbers to customers. Assisting with Service engineer paperwork, van stock replenishment. Look after all warranty claims for parts and appliances. Assist the Technical Support Manager with collating data, includes costing exercises and manufacturing issues. I complete internal audits for our quality and environmental systems and am involved in collating… Show more Part of team who assist engineers with on site issues, either via phone or email. Helping to diagnose faults and provide part numbers to customers. Assisting with Service engineer paperwork, van stock replenishment. Look after all warranty claims for parts and appliances. Assist the Technical Support Manager with collating data, includes costing exercises and manufacturing issues. I complete internal audits for our quality and environmental systems and am involved in collating information for our yearly audits. I am also a company first aider.



Adaptable design LLP

• 3d Baby Hand Casting

  • Sep 2012 - Jul 2014

  Banbury 3d baby hand casts consist of 3 main processes. The first process is the initial imprint which is done using Alginate in the correct quantities. Once this process has been completed it is then time to pour the plaster into the cast. The 3rd process is tidying up the cast and painting it to the customers requirements. Once these have been done the casts are then framed. Customer care is key in the job. The most important thing is to make the child feel safe and explain the process to them… Show more 3d baby hand casts consist of 3 main processes. The first process is the initial imprint which is done using Alginate in the correct quantities. Once this process has been completed it is then time to pour the plaster into the cast. The 3rd process is tidying up the cast and painting it to the customers requirements. Once these have been done the casts are then framed. Customer care is key in the job. The most important thing is to make the child feel safe and explain the process to them simply. Creating a calm environment is key, this may mean me travelling to the customers property or them visiting me at home.

• AutoCad Technician

  • May 2011 - Jul 2014

  Banbury I have been running this self employed service for a few years as I have 2d AutoCad qualifications which I gained at my first employment. The service caters for Floor heating design or basic house plans.



Ice Energy Heat Pumps ltd

• Design co-ordinator

  • Jun 2011 - Apr 2013

  Eynsham My main job role was to complete floor heating drawings for customers. During my time at Ice Energy I completed and passed a BPec course in floor heating design. This taught me in more depth the relevance of heat loss calculations and requirements. On qualifying I was then responsible for completing Heat loss calculations for every design I was responsible for. Part of my role also included technical assistance, and managing queries and replacing faulty parts.



Even heat

• Design technician

  • Apr 2004 - May 2011

  Banbury I completed bespoke floor heating layouts to suit individual customers needs, from initial contact through to dispatch. I was responsible for speaking with the customer at the initial quotation stage ensuring I understood there underfloor heating needs. On ordering our system I would then design the floor heating, taking into account the customers requirements and ensuring that the design criteria was met. I would also be responsible for creating the dispatch note which would be sent… Show more I completed bespoke floor heating layouts to suit individual customers needs, from initial contact through to dispatch. I was responsible for speaking with the customer at the initial quotation stage ensuring I understood there underfloor heating needs. On ordering our system I would then design the floor heating, taking into account the customers requirements and ensuring that the design criteria was met. I would also be responsible for creating the dispatch note which would be sent to our warehouse, this included calculating the amount of pipe work required, ensuring all parts were ordered and quantities correct. In addition I was responsible for creating isometric floor construction diagrams which aided customers to understand the systems that we had to offer. Show less