Director of Implementations

• Nov 2022 - Present

Strategic Partnership Manager/Enterprise Consultant at Click Boarding

• Feb 2019 - Present

Enterprise Implementation Consultant

• Feb 2019 - Present

Special Projects Lead

• Aug 2022 - Nov 2022

Strategic Partnership Manager

• Feb 2022 - Aug 2022

Author and Designer

• Feb 2022 - Present

Author and designer of the Daily Journaling For Beginners Author and designer of the Daily Journaling For Beginners

Blogger

• Nov 2021 - Present

Currently this is a hobby, a labor of love that I have decided to share with the public. I am new to this, I am learning as I go and always looking for input, collaboration and experts. Currently this is a hobby, a labor of love that I have decided to share with the public. I am new to this, I am learning as I go and always looking for input, collaboration and experts.

Service Director

• May 2014 - Present

Service Director

• Jun 2017 - Present

Senior Professional Services Consultant

• May 2014 - Present

Manage implementation of SuccessFactors Business Execution Software's Onboarding product. Key customer contact and subject matter expert. Responsible for meeting with customers on site and remotely to gather specific business process requirements and then translate those requirements into appropriate software configurations.• Responsible for managing the relationship with the customer, seamless implementation of appropriately configured software, and for ensuring problem resolution, user acceptance, and some post-implementation support. • Participate in transition of account management from the sales team• Review of current processes, existing documentation, and business requirements for relevant SuccessFactors Applications and propose any process changes and configuration solutions• Configures SuccessFactors application to meet customer requirements• Train customer administrators and end users in use of the application• Ensure end to end system integration, customer acceptance and seamless implementation• Maintain project plan due dates, tasks, and milestones Show less

Implementation Consultant

• Oct 2013 - May 2014

- Establish client relationships with C-Suite, Management, and Staff - Evaluate existing operational processes and practices; recommending software system configuration to maximize operational benefit - Balance multiple customer implementations simultaneously; provide continued strategic support through working with the client services manager on client-specific recommendations - Lead strategic design process necessary to implement API Healthcare products for hospital clients - Customize and deliver training to the nurse/healthcare leaders. - Lead system work groups related to incorporation of API Healthcare solution use - Identify new function and feature ideas as input into the evolution of the product. - Analyze customers' business requirements and technology objectives; develops a project design to meet customers' business needs - Promote and maintains a high quality, professional, service-oriented company image among users. - Serve as liaison between the company and client in order to ensure that all targets and requirements are met. - Monitor project deliverables and progress through continuous communication with project members. - Prepare reports on project progress and problems. Show less

Senior Implementation Consultant

• Jun 2012 - Oct 2013

- Solution improvement for current clients, reducing bottlenecks and inefficiencies - Develop effective activities and future business focused strategic planning - Provide consulting services to HR clients across the US and International around Screening and Onboarding workflows. - Project manage client implementations, ATS and HRIS integrations. - Build and QA HR Servicing integrations, reading/writing XML, BizTalk, and Coldfusion - Subject matter expert on proprietary screening software platform - Administer Salesforce.com for the Professional Services staff Show less

Healthcare Account Manager, Salesforce.com Administrator

• Sep 2002 - Jul 2012

- Manage, retain and produce positive revenue growth for Hospitals across the United States - Educate existing customers on steps towards utilizing their current tools to meet mandates passed down by Centers for Medicare and Medicaid Services - Project manage several projects simultaneously as well as installation of new products, upgrades and system integrations (EMR and Dietary are a few integrations examples) - Process education content that comes through LodgeNet and work with the production companies. (Milner Fenwick, wired.MD, MedSelf Ed, InJoy and more) - Developed and maintain the Salesforce.com database currently used by Account Management as well as the Healthcare Sales Team - On-time delivery of quotes and contract documents individually developed - Sales - On location customer demonstrations of products - Improve workflow processes and practices for office efficiencies Show less

Sales

• 2002 - 2004

Student Loans

• 1998 - 2002