Experience

TEAM Software

• United States
• Software Development
• 1 - 100 Employee

• Implementation Lead

  • Feb 2022 - Present

• Implementation Specialist

  • Aug 2018 - Mar 2022

  • Partner with management and staff to determine training needs for internal and external clients. • Consult with client management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations and technologies. • Evaluate existing client’s TEAM product usage and integration with their current business practices. Assist with full product integration through additional consulting, training and implementation of TEAM’s Operations and Human Resource related products. • Create and update project plans from start to finish ensuring success in implementing TEAM’s Operations and Human Resource related products. Will report status to those who need to know. • Conducts training sessions using on-line training tools or in person covering specified TEAM’s Operations and Human Resource related products. • Develop teaching outlines and determine instructional methods such as individual training (both on-line and in person), group instruction, lectures, demonstrations, conferences, meetings, and workshops. • Recommend effective delivery strategies to ensure successful implementation, training and support of our products. Revise design of training curriculum and methods to improve effectiveness. • Select and develop teaching aids such as training handbooks, demonstration models, visual aids, computer tutorials, and references works. • Measure client’s understanding of purchased products.



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Implementation Analyst

  • Jan 2016 - Aug 2018

  Converting financial institution's credit card portfolios to First Data's credit card portfolio platforms. Supporting new business projects for First Data's revenue generating clients. Collaborate with leadership, business analysis and project management to migrate client data to support Client business needs.

• HR Associate

  • Sep 2013 - Jan 2016

  •Produce reports, gather requested documents, and connect managers and HR Generalist with EquiFax representatives to ensure unemployment claims are processed by state mandated time frames •Create reports and analysis of metrics based on HR Operational data•Point of contact for escalations, training, auditing, and coordinating of I-9 completion and document retention •Ensure compliance of federal I-9 regulations to minimize business risk •Developed reporting for and conducted trending analysis of Equal Opportunity Employment •Assisted in the development and implementation of several Standard Operating Procedure Manuals •Knowledge of Canadian employment standards for creation of severance and termination pay agreement Experience using People Soft, Kenexa, Silkroad, Everify, Sharepoint, and Microsoft Office Suite



SAC Federal Credit Union

• Marketing Intern

  • Dec 2012 - Sep 2013

  • Assisted in design of postcards for new member onboarding • Managed all marketing department inventory, including distributing give away items and marketing collateral to branches • Researched, compiled, and wrote the content for a new security section for SAC’s website, to increase member awareness and protection • Participated in trade show event planning and execution • Assisted in the designing, editing, and tracking of several social media campaigns including e-blasts, mail drops, and Facebook marketing campaigns



Delta Real Estate Portfolio

• Real Estate

• Property Manager Intern

  • May 2012 - Aug 2012

  • Managed 54 properties and 147 residents within budget constraints • Facilitated all repairs and contractors to maintain investors properties and retain positive morale of residents • Maintain a respectful resident culture by handling all repair request and informing residents of repair statuses within a twelve hour time frame • Managed 54 properties and 147 residents within budget constraints • Facilitated all repairs and contractors to maintain investors properties and retain positive morale of residents • Maintain a respectful resident culture by handling all repair request and informing residents of repair statuses within a twelve hour time frame



College Works Painting

• United States
• Construction
• 300 - 400 Employee

• Branch Manager

  • Dec 2010 - Oct 2011

  • Attained revenues exceeding $12,000 with a 36% profit margin • Hired, trained, and managed a crew of 3 employees and was responsible for: production management, customer relations, and quality controls of 14 jobs • Accomplished a 93% customer satisfaction rating • Hired, trained, and managed a crew with 3 employees and was responsible for: production management, customer relations, and quality controls of 14 jobs • Develop painting bids and presented proposals which led to 14 new clients