Experience

TLH Leisure Resort

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Of House Manager

  • May 2021 - Present



Jurys Inn Hotel Group

• Ireland
• Hospitality
• 500 - 600 Employee

• Night Manager

  • Sep 2020 - May 2021

• Graduate Manager

  • Sep 2019 - May 2021



Jurys Inn Hotel Group

• Ireland
• Hospitality
• 500 - 600 Employee

• Undergraduate Placement Student

  • Jul 2017 - Jun 2018

  A year's work placement where I rotated around the operational departments of the hotel. • Duty Manager Shadowing – With knowledge gained through working in the operational departments, I ran the floor with the guidance of the duty manager, counting the safe at the beginning and end of shift, counting in and cashing up the tills at the end of service, ensuring a thorough handover is completed for the next duty manager • Reception - using the hotel's operating system (Opera PMS) to check guests in and out and also providing a high quality service, dealing with complaints and communicating them to managers effectively, completing the required paperwork and balancing payments at the end of shifts • Nights – Completing the night audit and end of day balance, ensuring the safety of guests, checking that the conference rooms are set correctly • F&B - including cashing up after service, leading shifts • Housekeeping – Cleaning rooms to high standard, able to inspect the rooms and complete the boards and productivity reports



DEBEN INNS LIMITED

• United Kingdom
• Recreational Facilities
• 1 - 100 Employee

• Seasonal Front of House Staff

  • Jun 2015 - Jun 2017

  • Taking food and drinks orders at the bar • Looking after my own section in the restaurant • Handling cash correctly • Keeping my work area tidy and presentable • Answering the phone to take reservation • Taking food and drinks orders at the bar • Looking after my own section in the restaurant • Handling cash correctly • Keeping my work area tidy and presentable • Answering the phone to take reservation



The Crown at Woodbridge

• Woodbridge, Suffolk

• Front of House Staff

  • May 2014 - Mar 2015

  Bartender and waitress • Providing a high level of customer service • Preparing orders correctly and efficiently • Handling cash correctly • Answering the phone when taking reservations and coordinating with group bookings Bartender and waitress • Providing a high level of customer service • Preparing orders correctly and efficiently • Handling cash correctly • Answering the phone when taking reservations and coordinating with group bookings



KFC

• United States
• Restaurants
• 700 & Above Employee

• Front of House Staff

  • Mar 2014 - Aug 2014

  • Serving customers and preparing their order • Handling cash correctly • Communicating with middle of house • Keeping the lobby clean and doing a thorough clean at the end of the day • Serving customers and preparing their order • Handling cash correctly • Communicating with middle of house • Keeping the lobby clean and doing a thorough clean at the end of the day



Bespoke Catering

• Events Services

• Events Waitress

  • Jul 2013 - Nov 2013

  • Help set up and lay the tables • Serve canapes and champagne on arrival • Clear plates after food courses as well as glasses • Wine service • Help set up and lay the tables • Serve canapes and champagne on arrival • Clear plates after food courses as well as glasses • Wine service