Experience

Rosen Shingle Creek

• United States
• Hospitality
• 200 - 300 Employee

• Convention Services Manager

  • Feb 2020 - Present

• Convention Services Assistant

  • Jun 2018 - Feb 2020

  • Fulfilling and prioritizing the support needs of 3 Convention Services and Catering Managers in planning successful events from start to finish. • Providing elevated guest service for clients, face-to-face, on the phone and over email.• Selling, contracting and planning affiliate events within the hotel space to bring in additional revenue through room rental, hotel room nights and food and beverage spending. • Creating Banquet Event Orders, Program Outlines, and Group Resumes to communicate event specifications from the clients’ agendas to the Hotel’s Staff. • Attending Service Advisory Committee Meetings monthly, to discuss how we as a Hotel can provide a higher level of service to our guests as the representative, voted on by my department.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney's Fairy Tale Weddings - Event Services

  • Jun 2017 - Jun 2018

  • Executed over 170 weddings as a day of coordinator to ensure that guest expectations for set-up, service and flow of catered functions are delivered in an exceptional manner.• Assisted in all aspects of the wedding planning process including hosting Site-Visits, creating Pre-Planning documents and communicating with guests over the phone and email. • Partnered closely with operational areas including Catering, Culinary, Audio Visual, Floral and Entertainment to create Banquet Event Orders (BEOs). • Created, updated and enhanced department collateral in order to upsell, use a wider range of Walt Disney World’s resources and provide a more personalized experience for the guest through the “Inspiration Board Project”.



Universal Orlando Resort

• Entertainment Providers
• 700 & Above Employee

• Internal Events Intern

  • Sep 2016 - May 2017

  • Planned and executed events for Universal Orlando’s internal clients from start to finish for 25 events. • Coordinated the Access Hollywood coverage of the Grand Opening of Volcano Bay Water Theme Park with Universal Public Relations Team as the main point of contact for events. • Arranged the transportation with Meeting Movers the majority of the Media Outlets covering the Grand Opening of Race Through New York with Jimmy Fallon Attraction. • Cataloged and sent past event files from 1998 onward to Iron Mountain Facility for proper storage.



Eau Gallie Yacht Club Inc

• United States
• Leasing Real Estate
• 1 - 100 Employee

• Server

  • May 2016 - Jul 2016

  -Ensured a continuous level of high quality service for all members and their guests -Ensured a continuous level of high quality service for all members and their guests



University of Central Florida's Student Union

• Event Planning Assistant

  • Aug 2015 - Apr 2016

  -Plan events in the Student Union for recognized student organizations, departments, agencies and public clients in terms of room size, maximum occupancy, set-up, date and time and equipment needed-Assist with other University events such as Market Days, Knights on the Mall, Student Happiness days and other marketing events-Help coordinate the end of year banquet for all the Student Union employees as the Event Designer -Plan events in the Student Union for recognized student organizations, departments, agencies and public clients in terms of room size, maximum occupancy, set-up, date and time and equipment needed-Assist with other University events such as Market Days, Knights on the Mall, Student Happiness days and other marketing events-Help coordinate the end of year banquet for all the Student Union employees as the Event Designer



University of Central Florida - First Year Expereince

• Orientation Leader (O-Team)

  • Jan 2015 - Dec 2015

  -Introduce incoming students about the University and its policies for academics and ethics and answer any questions the student or guests may have about the University-Inspire students to get the most out of their college career by getting involved with clubs and internships -Introduce incoming students about the University and its policies for academics and ethics and answer any questions the student or guests may have about the University-Inspire students to get the most out of their college career by getting involved with clubs and internships



Cheddar's Casual Cafe

• United States

• Hostess

  • May 2014 - Aug 2014

  -Interact with guests while ushering guest to their seats-Determine where to sit groups of people based on party size and server placement-Take and organize party names when on a wait to sit everyone as quickly as possible -Interact with guests while ushering guest to their seats-Determine where to sit groups of people based on party size and server placement-Take and organize party names when on a wait to sit everyone as quickly as possible