Experience

Crawford Mulholland Financial
• United Kingdom
• Financial Services
• 1 - 100 Employee
• Client Manager

  • Jun 2021 - Present


AIB

• Italy
• Consumer Electronics

• Retail Banker

  • Jul 2020 - Jun 2021

  I have nearly a years' experience as a retail advisor/ cashier working in busy branches dealing with customer’s sensitive information and financial records in a diligent manner, while ensuring confidentiality and providing good customer care. This includes updating client personal demographics, providing and explaining information on products most suited to a client’s personal needs, opening new accounts, supporting those dealing with the estate of a deceased client and ensuring all paperwork is processed accurately. In this role I am also required to cold call customers to promote sales to ensure targets are achieved as well as following up on enquiries received by email or call centre. As a cashier my duties involve processing over the counter customer transactions where I handle large quantities of cash for both personal and business clients, managing foreign currency and ensuring all floats and receipts balance. In both roles I am required to work as part of a team and also independently. Show less



Stena Line

• Sweden
• Truck Transportation
• 700 & Above Employee

• Customer Service Assistant

  • Apr 2017 - Apr 2020

  This is a customer facing role. I am the first point of contact for the general public and provide support, giving advice or practical help as required. I deal with all nature of enquires, complaints, lost property, cash handling, organising mail, call centre duties and check-in services. As every day entails a different situation and I cover many roles within the port I have learnt to adapt my approach accordingly and can empathise or take control as required. I work between two different teams on a variety of shift patterns which has strengthened my ability to be flexible and a good team player. Many of my roles within this position require me to work alone and take initiative when situation occurs. I also must liaise with other departments within my working day to ensure sailings go smoothly, efficiently and on time therefore I am a good communicator and have the ability to work under pressure alone or as part of a team. Show less