Experience

icometrix

• Belgium
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2021 - Present



St. Clair Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Imaging Supervisor MRI and Nuclear Medicine

  • Jan 2021 - Oct 2021

  Responsibility for assisting with the planning, organizing, directing and controlling of the activities of personnel engaged in providing medical imaging services for patients of various ages. • In consultation with Director and Medical Director, develops short- and long-term goals and plans for the Medical Imaging Department. Participates and assists with the development and administration of departmental budget. Responsible for requisitioning or purchasing departmental stock supplies and maintaining inventory. • Participates in the development of policies and procedures for the department. Communicates and interprets policies and procedures to personnel and provides the direct supervision necessary to ensure adherence to the policies and procedures. • Assumes responsibility for orientation and training of personnel and performs performance evaluations. • Supervises work in progress and provides advice or direct assistance to ensure optimal patient care. Schedules and assigns departmental employees and adjusts schedule to maintain adequate coverage. • Assumes responsibility for quality assurance standards and maintains records related to work group performance, attendance, etc. Prepares or assists in the preparation of related records and reports. • Responsible for reconciliation of daily charges, monthly expense variance review and productivity reports. Show less



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Services Specialist, MR Application Specialist

  • May 2016 - Jan 2021

  Supports the MR Clinical business in the Northeast region. Serves as the primary contact for education, clinical integration/implementation training, handover of equipment, options and upgrades. Responsible for sales support to drive creation of new sales and marketing content. Contributes to development of product message and creation of sales & training material. • Assess customer’s workflow and clinical needs and advise on education, products and services solutions to meet their needs. • Build and maintain clinical relationship. • Manage 20+ customer accounts. • Instruct/support/maintain/ compose customer off-site training courses. • Support customer-facing conferences. • Implementation of education and products. • Provide remote and on-site clinical education/support. • Troubleshoot, diagnose, resolve, escalate issues and document accordingly. Conduct follow-up visits for escalations. • Remain current on competitive product lines and the latest clinical applications. • Partners with sales to optimize the results of the clinical site visit and demonstration. • Communicate potential leads to sales counterparts. • Assist in gathering proof points and counters. • Supplement training and clinical information to sales team regarding software releases and clinical applications to strengthen sales efforts • Serve as an authoritative voice for MRI safety during Safety Audits while providing education. Show less



Foundation Radiology Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Clinical Quality Specialist

  • Feb 2016 - May 2016

  Worked directly with radiologists aiding in a comprehensive radiology quality assurance (QA) program that evaluates radiology interpretations and procedures by comparing them with reference standards.

• Clinical Radiology Extender

  • Jul 2015 - Feb 2016

  To provide radiographic findings of all modalities of radiology in a timely manner.



Allegheny Health Network

• United States
• Hospitals and Health Care
• 700 & Above Employee

• MRI Technologist

  • 2006 - 2015

  Performs patient examinations using new and innovative technology and procedures. Facilitated communications between staff and physicians while supervising daily workflow. Managed multiple assignments including education of new staff, clinical support to sister hospitals, implementation of MRI system upgrades, and ACR accreditation process. Experienced in routine and non routine MRI/MRA procedures Performs patient examinations using new and innovative technology and procedures. Facilitated communications between staff and physicians while supervising daily workflow. Managed multiple assignments including education of new staff, clinical support to sister hospitals, implementation of MRI system upgrades, and ACR accreditation process. Experienced in routine and non routine MRI/MRA procedures



Universal Pain Management Services

• Greater Pittsburgh Area and Akron, OH

• Practice Manager

  • Nov 2013 - May 2014

  Responsible for the day-to-day management and coordination of administrative and clinical services at multiple office sites. Established work procedures and standards to improve efficiency and effectiveness in each office location. Supervised medical, nursing and clerical staff to ensure quality patient care. Hired qualified staff to provide patients with excellent customer service and high quality healthcare. •Aided in implementation of electronic health records system • Managed physician insurance credentialing and reimbursement • Drove employee and office compliance • Handled employee recruiting • Devised and implement employee training Show less



Aliquippa Community Hospital

• Aliquippa Hospital

• X-Ray Technician

  • 2004 - 2006

  Performed diagnostic exams for trauma/ER, operating procedures, fluoroscopy, Myelograms, Arthrograms, Interventional, general x-ray, and bedside radiography. Helped to maintain sterile field while operating digital fluoroscopic equipment. Completed radiographic examinations on patients, ensured compliance with established guidance, and maintained quality assurance, safety protocol, and optimal patient care. Performed diagnostic exams for trauma/ER, operating procedures, fluoroscopy, Myelograms, Arthrograms, Interventional, general x-ray, and bedside radiography. Helped to maintain sterile field while operating digital fluoroscopic equipment. Completed radiographic examinations on patients, ensured compliance with established guidance, and maintained quality assurance, safety protocol, and optimal patient care.