Experience

Ozo Innovations
• United Kingdom
• Environmental Services
• 1 - 100 Employee
• Office Manager

  • Jun 2023 - Present


Courtiers

• Spain
• Performing Arts
• 1 - 100 Employee

• Health And Safety Manager

  • Apr 2022 - Jun 2023

• Technical Support Manager

  • Jan 2019 - Aug 2022

• Business Support Manager

  • May 2017 - Aug 2022



Safety Revolution

• United Kingdom
• Business Consulting and Services

• Training Coordinator

  • Dec 2015 - May 2017

  Responsible for developing training services for the revolution group including all aspects of running the training department. Key responsibilities : Managing all client enquiries including quotation, confirmation, certification and all associated administration. Develop client and employee skills matrix, engaging with clients both on site and off site to complete competency audits. Support all colleagues in the delivery of bespoke training within the agricultural industry which are tailored to the needs of each individual client, facilitating the process through from initial enquiry to delivery. Developing tailored courses and ensuring the appropriate accreditation is in place. Develop and Maintain database of central training ensuring all records, compliance, insurance and consultancy contracts are in place. Created and Control the Human Resources Policies within the Revolution Group, ensuring specialised policies are written for the industry. Responsible for delivering Gross Margin and Profit targets. Show less



Noble Foods Ltd

• Food Production
• 300 - 400 Employee

• Health and Safety Coordinator

  • Oct 2014 - Jun 2015

  Responsible for the maintenance and development of a multi-million pound food manufacturing centre playing a key role in ensuring the progression of training and Health and safety on the site and that this is adhered to.Key responsibilities : Giving advice to senior managers on safety matters and keeping In line of current H&S legislation. Identify and anticipate health and safety concerns and hazards by surveying environmental, operational and occupational conditions and render new procedures if necessary. Designing and carrying out HSE work instructions across all divisions and extended training.Assisting in all Payroll queries including holidays, lieu, sickness and sending time sheets to the appointed departments.Lead in setting up electronic stock management system for all machinery parts kept on site. Review HSE policies, emergency procedures and manuals and advising if improvement is needed. Assisting all ordering and administration for construction, maintenance and building work across the site including all supplier requests and amendments’ obtaining the correct documentation associated with the work being carried out. Liaising closely with employee representatives and site management.Controlling Riddor, Coshh, Accident & Incidents, Permit to work and construction changes on site. Providing guidance to work colleagues and senior management on all training, HSE matters and general employment.Manage site audit schedule ensuring that we are audit ready at all timesLiaising with concerned certification authorities when required. Maintaining records for engineering including waste disposal and chemical storage, Setting up the site asset registers and monitoring spend and stock movements. Show less

• HR Trainer

  • Jan 2014 - Sep 2014

  Responsible for the startup and initial training of a multi-million pound food manufacturing centre playing a key team member role that provides generalist support to all colleagues on site and all new starters within the business.Key Accountabilities :Screen speculative applications and resumes, ensuring only the best suited candidates are elected for interview and passed to the recruiting manager.Co-ordinate and support all interviews, prepare required documentation and provide feedback to both successful and unsuccessful candidates.Complete induction for all new starters, organise further training for both operatives and management on the site including behavioral safety, Disciplinary and grievance training, H&S, Manual Handling and Fire warden training. Produce weekly financial reports on training costs and recruitment.Attend daily management meetings ensuring that the days requirements are met and aware of any upcoming audits, Training and HR issues. First point of contact for all Employee issues and training.Support with disciplinaries and grievances in means of producing letters, note taking and providing support and guidance to managers on the decision making process.Help In recruitment drive including open days, college meetings, Job seeker promotions.Maintaining Training database and matrix across the division and site, checking any upcoming training that is needed, making sure this is booked and payment is processed. Show less



Aurora Fashions Ltd (Warehouse, Oasis, Coast)

• Customer Service Representative

  • Oct 2012 - Dec 2013

  To respond to customer queries via all communication channels and carry out admin tasks to resolve customers issues within appropriate timescales. To act as a knowledge expert for your area within customer service, ie. Brand relationships, training etc. Hitting the teams KPI Targets and ensuring that these are pushed further where possible. To Train all new starters on the customer service system ensuring they know how to give effective resolutions to customers queries. Listen to and take views from every team member, seeking advice and support when necessary. Lead in escalated queries, Karen Millen Black and Counterfeit inquiries To be a brand ambassador for your team and to go out of your way to gain new knowledge to exceed customer experiences. To think differently, suggest ways to improve the customer journey and implement these on a daily basis from a service perspective in line with targets set. Show less