Abbey Munzone
Customer Care Consultant at Arq Group- Claim this Profile
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Topline Score
Bio
Adrian Sciacca
Abbey Munzone has always showed a level of initiative, creativity and reliability that is rare for someone of her age. She was a direct report to me for a number of years and in all the years of working with her, I knew that if she was given a task that it would be completed to its fullest. More than happy to recommend Abbey for any role she interviews for.
Adrian Sciacca
Abbey Munzone has always showed a level of initiative, creativity and reliability that is rare for someone of her age. She was a direct report to me for a number of years and in all the years of working with her, I knew that if she was given a task that it would be completed to its fullest. More than happy to recommend Abbey for any role she interviews for.
Adrian Sciacca
Abbey Munzone has always showed a level of initiative, creativity and reliability that is rare for someone of her age. She was a direct report to me for a number of years and in all the years of working with her, I knew that if she was given a task that it would be completed to its fullest. More than happy to recommend Abbey for any role she interviews for.
Adrian Sciacca
Abbey Munzone has always showed a level of initiative, creativity and reliability that is rare for someone of her age. She was a direct report to me for a number of years and in all the years of working with her, I knew that if she was given a task that it would be completed to its fullest. More than happy to recommend Abbey for any role she interviews for.
Experience
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Arq Group
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Australia
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IT Services and IT Consulting
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300 - 400 Employee
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Customer Care Consultant
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Aug 2019 - Present
As a Tech Consultant, my role requires me to: -Take ownership of projects that will assist with the development and improvement of the Care Team as a whole -Manage & maintain domain services for various clients across various subsidiaries of ARQ Group (ARQ Group: WME Group, Web Central, Net Registry, DOMAINZ, Melbourne IT, TPP Wholesale, Cogent IPC, IDR Management Services, InfoReady, -Ensure zone records are listed correctly; tend to broken records -Use various software's to conduct system checks to determine the cause of a customers issue whether it be DNS related, web related, hosting related, tech related, migration related, scripting related, billing related, or related to other potential problems not listed -Use learnt knowledge and various software's & interfaces to fix these issues -Express a sincere level of concern and urgency when conversing with clients Display an understanding of but not restricted to: -Zone Records: A, AAAA, MX, CAA, TXT, SOA, SRV, SPF, NS, CNAME -SSL & TLS Certificates -The Domain Name System (DNS): Resolvers; ISP's, TLD Servers, Root Servers, Domain Name Servers -Name Server (NS) Delegation -Web Hosting Systems: cPanel, Cloud, VPS -Hosting Types: Mail Hosting, DNS Hosting, Domain Hosting, Web Hosting (see above) -CSS & HTML -CMD.exe & Shell
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POTTERS HOUSE CHRISTIAN CENTER
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United States
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PA / Administrative Assistant
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Sep 2017 - Present
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AV volunteer
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Mar 2013 - Dec 2018
Responsible for all AV, Media and IT day to day operations for church services, concerts and preaching events.
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BlueFit
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Australia
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Recreational Facilities
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100 - 200 Employee
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Swim Instructor
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Apr 2019 - Aug 2019
Teaching children between the ages of 5-9 how swim and be safe around water
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Lifeguard
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Dec 2018 - Apr 2019
On duty lifeguard at Penshurst Aquatic And Leisure Centre
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Education
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2018 - 2019
Georges River College Oatley Senior Campus
Year 11 HSC -
2018 - 2018
Bluefit
CPR Certificate -
2018 - 2018
Bluefit
First Aid Certificate
Community
