Experience

Maddox Gallery

• United Kingdom
• Artists and Writers
• 1 - 100 Employee

• Finance and Administration Assistant

  • Nov 2019 - Present

• Executive Assistant

  • Jan 2018 - Nov 2019



ITV Studios

• United Kingdom
• Media Production
• 700 & Above Employee

• Administrative Receptionist

  • Mar 2015 - Nov 2016



Breeze and Wyles Solicitors Ltd

• Manager/ Team Leader - 'Transfer Up'

  • Feb 2014 - Mar 2015

  • Managing and mentoring the employees in my team. Advising them and helping them where necessary.• Dealing with queries on applications from both the courts and the client.• Working closely with the Enforcement Agency to ensure that the process of obtaining the Writ of Controls and sending them onto them to enforce runs efficiently.• Creating excel spreadsheets for reporting purposes and to monitor the timescales of applications.• Reporting to supervising Partner• Monitoring incoming and outgoing applications • Making presentations to our client.• Training staff• As Team Leader it is my job to deal with complaints/ queries from customers and to follow the complaint procedure through.• Give appraisals to my team members when these are due, monitor their progress and give feedback.• Managing large caseloads.• Assigning tasks to different members of the team and helping them to manage their time effectively.

• Administrative Assistant

  • Aug 2013 - Feb 2014

  • Working in the Conveyancing Department • Answering telephone calls and dealing with client queries.• Digital dictation and typing for several of the Solicitors and Partners• Applying for/ obtaining Local Land Searches.• Applying for AML checks on clients.• Preparing Contracts• Sending Stamp Duty Certificates and payments off after completion.



Criminal Records Agency t/a SAGA Homecare.

• Hatfield

• CRA Administrator

  • Apr 2011 - May 2013

  • Promoted from Apprentice to Acting Manager within 18 months of joining the Company • Working with a team of CRB Administrators to handle over 25,000 applications a year. • Processing basic Disclosures for Internal departments • Marketing and liaising with over 100 external organisations who also used the CRB services. • Reporting to the Group Quality Director on operational performance and concerns. • Ensuring all CRB disclosure Scotland and Credit Check applications were processed in line with company procedures. • Responsible for CRB checks for all SAGA Homecare branch members and care workers. • Provide guidance & advice to the members of the public regarding the requirements and procedure for approval. • Handling a large number of inbound and outbound calls from England, Wales and Scotland. • Working closely with the SAGA HR department in Head Office to make sure all policies and procedures in the recruitment process are followed correctly. • Establishing and maintaining a rapport with the client, the Criminal Records Bureau, Disclosure Scotland and all SAGA Homecare branches throughout England and Scotland. • Communicating team ideas for developments of the service to the Supervisor • Managing the filing system to ensure that all documents were kept in an orderly manner. • Working closely with the recruitment team to ensure that the recruitment process of all SAGA Homecare employees, including coordinators and Care Workers, were as efficient as possible and in line with company procedure. • Assuming management tasks on an interim basis following the departure of my immediate manager.