Experience

Dental Boutique Melbourne

• Enquiries/Sales Consultant

  • Dec 2021 - Present

  In this role, the key responsibilities include: - Assisting patients with any inquiry (Website, Social Media, Phone Calls) - Attracting new patients to the business by demonstrating the value of our work. - Collecting data and information with great attention to detail. This includes writing reports whilst being on the phone with the patient so we can pass the information through to the doctors. - Processing information for multiple Dental Boutique sites. This includes handing DM's from social media sites. - I am also responsible for reporting to my coordinator on areas of improvement within the role. Constantly trying to help streamline our daily tasks. - Handing new patient calls. This includes being able to go through and maintain a script. - Recently I have also become responsible for training oncoming staff in the role. I have personally created training modules and go through this with new collages to make sure they can grasp the skills needed for the role. Show less



DoctorDoctor (formerly the Australian Locum Medical Service Pty Ltd)

• Customer Service Officer

  • Feb 2020 - Mar 2022

  - Working as a Customer Service Officer and Remote Booking Operator at DoctorDoctor - Working within a call centre taking and managing bookings for locum GP Doctors to see patients after hours. - Communicating with a large variety of personnel by processing and formulating information for Doctors in short time frames. - Working within a large team and having excellent communication skills with people both digitally and face-to-face. - Strong understanding of the healthcare industry within the metropolitan Melbourne area Show less



Schnitz

• Australia
• Hospitality
• 200 - 300 Employee

• Customer Service Representative

  • Jan 2020 - Nov 2020

  This role's responsibilities were cooking and preparing food, cleaning, and maintaining the storefront. Other expectations were working on a register, taking orders, taking payments, and giving change. On top of this, I would also be taking food orders over the phone. This role's responsibilities were cooking and preparing food, cleaning, and maintaining the storefront. Other expectations were working on a register, taking orders, taking payments, and giving change. On top of this, I would also be taking food orders over the phone.