Experience

New Jersey American Water

• United States
• Utilities
• 200 - 300 Employee

• Director Of Business Development

  • Sep 2021 - Present



American Water

• United States
• Utilities
• 700 & Above Employee

• Senior Manager, Investor Relations and ESG

  • Oct 2020 - Sep 2021

• ESG Manager

  • Feb 2019 - Oct 2020



American Water Resources

• Business Development Manager

  • Nov 2017 - Feb 2019

• Manager, Account Operations

  • May 2017 - Nov 2017

  Through partnership, American Water Resources provides options to utility customers for protection against the financial burden associated with necessary Service Line repairs and/or replacement. Responsibilities include:- Manage relationship with partners throughout the American Waters Resources portfolio. - Primary point of contact for any partner related escalation. - Spearheads transition of selected prospects to partnership, assists with implementation of customerinformation and billing system integrations and provides ongoing operational guidance in alignmentwith annual account strategies.- Oversees select partner account contracts and works with internal stakeholders to ensure compliance with partner obligations and guarantees.- Collaborates cross functionally to gauge customer satisfaction for select accounts, identifying needs,reporting & documenting trends in effort to enhance customer experience Show less



American Water

• United States
• Utilities
• 700 & Above Employee

• Billing and Collections Manager

  • Mar 2017 - May 2017

  Manage Customer Service and Billing lines of business on behalf of American Water Contract Services Group. Includes but not limited to transition into or out of contracts, implementation of billing systems, management of employees and vendors.

• Client Relationship Manager

  • Jan 2016 - Mar 2017



South Jersey Industries

• United States
• Utilities
• 500 - 600 Employee

• Public Affairs Specialist

  • Jun 2013 - Dec 2015

  • Oversee and manage Local and County governmental affairs. • Enhance and engage business development and revenue opportunities in support of corporate objectives. • Represent SJG and SJI subsidiaries in local government affairs and community-based organizations, establishing and implementing communication initiatives developing and enforcing positive working relationship. • Coordinate and facilitate opportunities for corporate recognition. • Collaborate with all divisions and departments of SJG and SJI in fostering positive communication and relationships internally and with external administrations and engaging in Utility based and non-regulated projects. • Coordinate communication and present annual Pipeline Safety information to first responders. • Manage the Municipal Consent/Franchise process. • Develop, manage, and coordinate internal and external communication plans regarding projects that impact communities to ensure continuity and work with management to execute communication plan. • Provide front line representation of SJG and other SJI subsidiaries’ business lines in local government affairs and community-based organizations. Provide recommendations for corporate charitable and civic contributions and involvement for the purpose of maintaining a positive public image on behalf of company. • Directly assist Operations staff with the local government outreach required to implement projects. Facilitate and coordinate permit negotiations, final restoration negotiations, and coordinate preconstruction meetings and necessary materials • Establish and maintain regular contact with municipal and county level elected officials and administrations, as well as identified community and opinion leaders, in support of corporate objectives that preserve resources, and enhance business development and revenue opportunities. Show less



Cherry Hill Township

• Constituent Services

  • Jan 2012 - Jun 2013



Greener by Design, LLC

• United States
• Environmental Services
• 1 - 100 Employee

• Client Relations Manager

  • May 2010 - Dec 2011