Experience

Doctorcall

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Patient Advisor

  • Jul 2022 - Present



Search

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Exam Invigilator

  • Jan 2022 - Jan 2022

  • Working on behalf of University Of Manchester. • Ensuring Students are in the correct exams, issuing Scripts and Observing the exams • Dealing with any emergencies or issues • Collecting the papers after the exams, Ensuring that Exam procedures and regulations are observed at all times • Deal with any incidents in accordance with exam regulations and strict procedures. • Working on behalf of University Of Manchester. • Ensuring Students are in the correct exams, issuing Scripts and Observing the exams • Dealing with any emergencies or issues • Collecting the papers after the exams, Ensuring that Exam procedures and regulations are observed at all times • Deal with any incidents in accordance with exam regulations and strict procedures.



Intelling Ltd

• United Kingdom
• Outsourcing/Offshoring
• 100 - 200 Employee

• NHS Administrator, Test and Trace, PHE

  • Apr 2020 - Nov 2021

  • Handle and record personal data on the NHS database, make outbound calls to citizens that are confirmed cases of Covid-19, as well as citizens that are contacts of a confirmed case. • Interpret information obtained during interviews with COVID-19 cases and contacts, provide non-clinical Public Health England advice following standard scripts, protocols, procedures and guidance, including details about the isolation period and what contacts should do if they have or develop symptoms • Objection handle and manage difficult calls where case/contact dispute their need to answer self-isolation calls, escalate complex cases and signpost them to the appropriate guidelines. • Maintain confidentiality in relation to personal data held in accordance with Data Protection. Document conversations with cases and contacts. • Creating and managing documents, compiling reports, sorting documents and escalating them when needed. Show less



Manchester City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Library Administrator

  • Jan 2018 - Oct 2019

  • Be the first point of contact for customers. • Provide information and deal effectively with customer enquiries, including helping with IT enquiries – face to face, over the phone, written and digital. Handle and organising important documents, both paper and digital. • Logging data into customer profiles, ensuring the database is UpToDate. • Carry out general library duties, such as sorting and shelving books according to their categorisation, assisting customers with internet access and guide them to their desired book. • Admin and clerical tasks, scanning and printing documents. • Help with the security of buildings and basic health & safety tasks, handle and bank cash. • Handle and manage personal customer data and answer general enquires regarding the Manchester City Council, as well as general enquires regarding Adult Education. Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Dec 2016 - Feb 2017