Abass Akano

Team lead / Head, Enterprise Deployment at Helium Health at Helium Health
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Credentials

  • Cybersecurity Compliance Framework & System Administration
    Coursera
    Jun, 2021
    - Nov, 2024

Experience

  • Helium Health
    • Nigeria
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Team lead / Head, Enterprise Deployment at Helium Health
      • Aug 2018 - Present

      . Document on-premise deployment setup. Automate as many parts of the on-premise setup. Document all errors and workarounds. Schedule checks for on-premise customers to ensure app is running optimally. Setup and monitor backups for on-premise customers. Manage and support product implementations. Define goals and expectations for the customer in a concise way that can be reviewed by the Customer Success Manager with the customer. Provide a clean and thorough hand-off following implementation with assigned Customer Success Advisor. Oversee accurate, timely, and successful achievement of milestones through the entire implementation cycle. Determine the most effective way to configure a customer?s setup to meet their needs. Positively interact with clients to achieve successful implementations. Ensure that all projects are delivered on time & within scope. Understand and manage client expectations, develop project timelines, communicate clearly when milestones are not met or timelines are extended. Show less

    • Technical Support Analyst
      • Feb 2017 - Present

      . Docker swarm implementation to provide High Reliability for both App and DB. Container Technologies and Orchestration (Docker,Kubernetes). PostgreSQL Administration and Performance tuning. Managed AWS Services EC2, VPC, RDS, Route53, S3. Jenkins CI/CD Integration pipeline. Infrastructure as code (Ansible ,Terraform). Virtualization

  • Every Entrepreneur
    • Nigeria
    • Financial Services
    • Customer Service Manager
      • Aug 2015 - Jul 2016

      • Liaise with Customers and warehouse/Outbound Function from the point of order to delivery status. • Attend to customer requests and enquiry on the website chat • Creating weekly recommendations on ways of improving customer satisfaction based on the feed-backs received. • Escalate customer's issue to the appropriate channel and ensure that they are resolved in time. • Respond to customers emails and attend to queries • Up sell and cross sell of products • Liaise with Customers and warehouse/Outbound Function from the point of order to delivery status. • Attend to customer requests and enquiry on the website chat • Creating weekly recommendations on ways of improving customer satisfaction based on the feed-backs received. • Escalate customer's issue to the appropriate channel and ensure that they are resolved in time. • Respond to customers emails and attend to queries • Up sell and cross sell of products

Education

  • Yaba College of Technology, Yaba, Lagos
    Diploma, Science Laboratory Technology
    2013 - 2016
  • Cisco Networking Academy

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