Technical Account Manager

Knowledge Architect

• Nov 2018 - Present

Evaluating knowledge base articles and training courses for a number of software brands, ensuring a high-quality standard is met. Interacting with Subject Matter Experts to gather content for training courses. Editing, proofreading, expanding and organizing text-content for presentation and comprehension. Bringing that text to life using authoring tools and Graphic design skills (Articulate 360, Storyline, Snagit). Creation and curation of Knowledge Base articles. Evaluating knowledge base articles and training courses for a number of software brands, ensuring a high-quality standard is met. Interacting with Subject Matter Experts to gather content for training courses. Editing, proofreading, expanding and organizing text-content for presentation and comprehension. Bringing that text to life using authoring tools and Graphic design skills (Articulate 360, Storyline, Snagit). Creation and curation of Knowledge Base articles.

Founder

• Dec 2013 - Present

Realised a long standing ambission of creating and owning a hostel with my wife in Mexico. I have always been passionate about travel especially being immersed in a different culture. I have learnt a great deal over the last few years in Mexico and now have a top rated hostel in Mexico. Realised a long standing ambission of creating and owning a hostel with my wife in Mexico. I have always been passionate about travel especially being immersed in a different culture. I have learnt a great deal over the last few years in Mexico and now have a top rated hostel in Mexico.

Technical Director

• Oct 2012 - Dec 2013

As Technical Director, I am responsible for advising and making decisions on the technical aspects of the company such as, which solution areas to focus on, where we need to improve etc. I also continue my role in the Pre Sales team helping to design solutions for customers around Dell Software. As Technical Director, I am responsible for advising and making decisions on the technical aspects of the company such as, which solution areas to focus on, where we need to improve etc. I also continue my role in the Pre Sales team helping to design solutions for customers around Dell Software.