Adrian Barraquio

Technology Coordinator at City of Victorville
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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5.0

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Erla Erlingsdottir

Adrian is very easy to work with! He's a hard worker and wants to keep learning more and more. He's also a very quick learner and always very pleasant no matter the situation.

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Feb, 2023
    - Nov, 2024
  • CompTIA IT Fundamentals (ITF+) Certification
    CompTIA
    Aug, 2022
    - Nov, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Oct, 2022
    - Nov, 2024
  • CompTIA IT Operations Specialist – CIOS Stackable Certification
    CompTIA
    Oct, 2022
    - Nov, 2024
  • CompTIA Network+ ce Certification
    CompTIA
    Mar, 2022
    - Nov, 2024
  • CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
    CompTIA
    Jan, 2023
    - Nov, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Jan, 2023
    - Nov, 2024
  • Cisco Certified Network Associate
    Cisco
    May, 2022
    - Nov, 2024

Experience

  • City of Victorville
    • United States
    • Government Administration
    • 100 - 200 Employee
    • Technology Coordinator
      • Mar 2023 - Present

  • CarrierX
    • Telecommunications
    • 1 - 100 Employee
    • Network Operations Technician
      • Apr 2016 - Jul 2022

      - Observe various network connectivity issues and initiates the ticketing process for the Network Engineer to ensure that the network issue is addressed. - Monitor health, resource usage, alarms on global network utilizing monitoring tools such as Grafana, Zabbix, and PRTG. - Troubleshoot IP and PSTN (T1/T3) network and consistently monitoring for alarms or unusual trends - Analyze packet captures using Wireshark to identify SIP/RTP transmission errors - Follow emergency protocol, gather information, and coordinate disaster recovery between teams - Generate outbound trouble tickets to 3rd party customers and partners - Provide support and resolution for inbound trouble tickets between our company and sister companies - Assist in telecom network implementation, testing, and maintenance - Create, adjust, and maintain customer and partner toll number settings and permissions - Gather, analyze, and manage telco fraud traffic data - Comprehensive knowledge of networking concepts and computing infrastructures Show less

  • FreeConferenceCall.com
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Customer Service Representative - Support 1 Lead
      • Sep 2013 - Mar 2016

      - Answered customer calls and emails regarding billing issues, application software problems, service questions and general client concerns while maintaining a high level of professionalism. - Resolved customer trouble tickets and escalated issues to appropriate groups when needed - Allocated tasks to Support 1 team member and assisted in resolving issues in a timely manner - Strong communication and education skills for training and assisting users. - Answered customer calls and emails regarding billing issues, application software problems, service questions and general client concerns while maintaining a high level of professionalism. - Resolved customer trouble tickets and escalated issues to appropriate groups when needed - Allocated tasks to Support 1 team member and assisted in resolving issues in a timely manner - Strong communication and education skills for training and assisting users.

Education

  • California Institute of Arts & Technology
    Bachelor of Science - BS, Computer Information Systems - Cloud Concentration
    2021 - 2024
  • Chaffey College
    Associate of Arts - AA, Communications
    2009 - 2014

Community

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