People Operations Executive

• May 2023 - Present

Human Resource Co-Ordinator

• Feb 2022 - Apr 2023

Execute and support HR projects and make recommendations to address any issuesAdministration, Co-ordination and support of recruitment processes and HMO. Coordinating induction programs for new employees and collaborating with business leaders to create effective onboarding processes.Administrating training and Development programs and liasing with relevant training bodies.Conduct performance management processes and creating an efficient workplace for employee engagement and relationsUndertake human resources related tasks with minimal supervision Promote HR programs to create an efficient workplace Show less

Ag. HR Officer

• Oct 2021 - Jan 2022

Recruited & shortlisted the 2022 set of graduate trainees and provide other support to the HR Manager

Customer Service Representative

• Jul 2019 - Jan 2022

- Identified and solved customer's issues with various departments to improve customer experience.- Ensured customer satisfaction by carrying surveys and investigating customer complaints and follow through prompt resolution with team members.- Organized, maintained and managed special tools as regards business approach; - Exercised adept managerial approaches to assure clients with a great experience. - Flawlessly managed scheduling and maximization of customer database. - Scheduled customer visits to evaluate satisfaction and identify avenues for improvement. - Monitored project progress and treating the issues present. - Greatly assisted towards the various processes of identifying new prospective opportunities. Show less

Customer Service Manager

• Nov 2017 - Jun 2019

• Improved customer relationship management, strengthened brand loyalty & patronage • Provided product advisory services, resolve customer complaints and prepare reports • Created new customer profiles, maintained relations between the firm and the customers • Dominated customer transaction, refered new products and maintain order renewals • Closed new businesses, drove market share acquisition and conducted service reviews • Evaluated customer demands & enquires towards the provision of improved services • Validated customer application form, activated renewal request & information update • Conducted stock review, prepare end of day activity reports & ensure cash collections done on Tally ERP 9™. Achievements: • Recovered 70% customer debt on monthly subscription and withholding tax. • I was nominated three times as employee of the month in 2018. • Maintained a low customer debt ratio by 15%. Show less

Shop Operations Manager

• Mar 2012 - Oct 2017

• Office administration, team coordination, task management & process improvement • Facilitated resource management, documentation, compiled & recorded sales information • Ensured compliance to operating policies, regulatory procedures & service processes Achievements: • Served as a link between management and clients by handling questions, interpreting and administering solutions, and helped resolve issues to foster a more positive relationship. • Achieved a monthly target of 19 internet device sales in a month. • Met 85% monthly shop revenue targets. • Reduced shop operations expenses by 10% between 2016 – 2017 • Convinced management on exploring online payment platforms for ease of subscription payments. • Managed a previously closed kiosk and helped upgrade it to a full outlet, increased footfall by 70% which is still functioning till date. • Reduced customer churning by 15% at the end of 2017 4th quarter. Show less

Subject Teacher

• Oct 2010 - Oct 2011

- Maintained the daily tasks of tutoring and accessing students, collated statistical figures and analysis of student’s performance, conducted various series and stages of tests, determined and accessed student’s learning abilities. - Equally developed and implemented lesson plans and classroom activities in line with the School curriculum. - Adequately mentored various students with the aim of inculcating a more desired learning and assimilation process. Analyzed the needs of students, provided tutorials and equally promoted group study sessions. Achievements: • Achieved a great number of student’s participation and interest towards learning. • Impacted in students the act of openness and trust through guidance and counselling. • Developed great teaching systems and procedures that improved the quality and efficiency with which student’s processed information. • Outstanding numerical skills which helped me to be more productive and resourceful. • Researched, documented, and wrote lesson notes and practical plans in an honest, ethical and objective standard. Show less