• Apr 2019 - Present

1. Focus on strategies to accelerate growth.2. Develop plans for expansion and business development.3. Understand existing customer relationships and their requirements to ensure they are being met4. Willingness to take strategic risks, acting to acquire new customers and manage client relationships.5. Collaborate with and coordinate diverse teams (marketing, customer service, etc.)6. Build strong relationship, working tirelessly to build and maintain beneficial partnerships with key stakeholders.7. Strong working knowledge of metrics to monitor performance of sales activities, reporting results to senior management.8. Strategic development and critical thinking skills needed to assist in setting financial targets, developing budgets, and monitoring compliance.9. Define the target clients with the head of department in order to approach them.10. Set Sales Team Targets & goals.11. Mentor & train Sales Team with the best-selling methods.12. Resolve customer complaints regarding sales and service. 13. Review operational records and reports to project sales and determine profitability. 14. Oversee territory sales team. 15. Determine price schedules and discount rates. Show less

• Feb 2018 - Mar 2019

1. Provide daily directions and communication to CRM executives, making sure that clients’ requests are answered in a timely, efficient and knowledgeable manner.2. Provide continual evaluation of the processes and procedures. Responsible for suggesting methods to improve service levels to external customers.3. Works as a member/leader of special or ongoing projects that are important to area/processimprovement.4. Exhibiting patience in order to please the most difficult clients.5. Monthly analysis reports of all active accounts to identify the required actions accordingly.6. Supervise the CRM Team in handling situations.7. Establish productive, professional relationships with key personnel in assigned clients; accounts.8. Meets the sales volume and strategic objectives related to the assigned accounts.9. Proactively assess, clarify, and validates customer needs on an ongoing basis.10. Leads solution development efforts that best address client’s needs, while coordinating theinvolvement of all necessary company personnel.11. Participate in the integrated Commercial Planning process through development of annual customer plans that support Brand and Channel Plans.12. Identify sales opportunities through networking, fact-finding, and calling on and closing new accounts deals.13. Prepare and deliver effective selling presentations that implement approved customer business plans and employ effective game theory and negotiating strategies.14. Increase Sales volumes with existing accounts. Show less

Senior Procurement & Planning

• Sep 2016 - Jan 2018

1- Coordinating transportation providers to ensure prompt and proper movement of shipments. 2- Responding to customer inquiries and referring clients to the proper channels. 3- Reviewing purchase orders and shipping documents to ensure accuracy. 4- Making special shipping arrangements as necessary. 5- Tracking and fixing shipping errors. 6- Preparing bills and invoices. 7- Managing distribution and shipment budgets. 8- Ensuring that the quality of all services provided meets the required standards. 9- Developing processes that make the supply chain more efficient and organized. Show less

Customer Service Representative

• Aug 2013 - Aug 2016

1- Handling all the general shipments. 2- Managed the KPIs to be sent to the DHL USA team, especially for Oil & Gas customers. 3- Reviewed the performance of competitors & report on key issues to management. 4- Receiving all sorts of communications customer complaints. 5- Customer complaints investigation. 6- Acts as a first contact point for customer claims; supports customer In notification& reception of claims, provides DGF claims documents, collects required documents from claimant & hands over to specialized claims handlers when documents are complete. 7- Provides spot quotations and performs up and cross-selling on inbound customer calls. Show less