Experience

GovTech Procurement
• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee
• Operational Specialist

  • May 2023 - Present


Tim Creative

• Marketing Services
• 1 - 100 Employee

• Photographer

  • Oct 2018 - Present

  Conduct photoshoot, being consultant and creator for Digital Ads / TV Ads to fulfill the needs of market based on client's scratch. Conduct photoshoot, being consultant and creator for Digital Ads / TV Ads to fulfill the needs of market based on client's scratch.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Indonesia Representative of Senior Reporting Analyst

  • Feb 2023 - May 2023

  Indonesia Sr. Reporting Analyst representative, part of BIIG. Indonesia Sr. Reporting Analyst representative, part of BIIG.



Lummo

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Data Reporting, Dashboard, System and Tools Specialist

  • Nov 2022 - Dec 2022

  Maintain all required data, ownership and cooperate with CX operational team then proceed to create some highlights and insights to improve team's business workflow in form of weekly and monthly report in purpose of business improvement. Also as consultant and providing help for CX operational team (eg. Report, Data Management, Data Visualization and Portal).

• Customer Experience Senior Team Leader

  • Jun 2021 - Nov 2022

  Conduct Customer Service team improvement in providing best service quality for merchant as end user of the product, monitor and maintain team to achieve all company KPIs parameters, higlighting issue and improvement that can be implemented to build a better team's performance and engagement.



PT VADS Indonesia

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Data Analyst Supervisor

  • Apr 2019 - Jun 2021

  Supervising on report created by Data Analyst staff and cooperating with Operational team to maintain in achieving company's KPI, more than 20 company's project.

• Data Analyst

  • Feb 2018 - Apr 2019

  Conducting report, Provide insight and analytical thinking to highlight business improvement possibilty to be delivered to clients and cooperate with Operational team to maintain KPI.

• English Call Agent

  • Dec 2017 - Feb 2018



Helios Hotel Malang

• Tour Guide Specialist

  • May 2017 - Nov 2017

  Connecting tourists to the story of historical / phenomenal places arround East Java and Bali. Connecting tourists to the story of historical / phenomenal places arround East Java and Bali.



A Project Sintang West Borneo

• Photographer Coordinator

  • May 2017 - Jul 2017

  Composizing the frames in form of photos from a small documentary audio visual project of Sintang, West Borneo, Indonesia. Composizing the frames in form of photos from a small documentary audio visual project of Sintang, West Borneo, Indonesia.