Experience

Cyber System

• Pakistan
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Specialist

  • Mar 2023 - Present

  At my current position, I provide top-notch customer service as a lab representative in the US. I work closely with medical professionals and healthcare facilities to ensure that lab tests are properly booked and conducted, and that results are delivered in a timely manner. I am responsible for handling customer queries, scheduling appointments, and providing support to medical staff and patients alike. My goal is to ensure that our lab services meet the highest standards of quality and efficiency, and that our customers receive the best possible care and support. Show less



Support Solutions Hub (PVT) Ltd

• Pakistan
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2022 - Mar 2023

  At SSH, I worked as a Customer Service Representative, supporting taxi companies in the UK and Australia. In the Australian campaign, I utilized Iccabi to handle customer queries, process bookings according to policies, and provide exceptional support. At SSH, I worked as a Customer Service Representative, supporting taxi companies in the UK and Australia. In the Australian campaign, I utilized Iccabi to handle customer queries, process bookings according to policies, and provide exceptional support.



Mindbridge

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2021 - Sep 2022

  At Mindbridge, I worked as a Customer Care Representative in the Epay campaign, which offers prepaid solutions and secure e-payment products to retailers across the UK, Australia, and New Zealand. My role involved providing exceptional customer service to retailers regarding our services. At Mindbridge, I worked as a Customer Care Representative in the Epay campaign, which offers prepaid solutions and secure e-payment products to retailers across the UK, Australia, and New Zealand. My role involved providing exceptional customer service to retailers regarding our services.



Smartrix Technologies

• Lahore, Punjab, Pakistan

• Technical Support Specialist

  • Nov 2020 - Oct 2021

  In my role as a Technical Support Representative at Smartrix, I provided top-notch customer service and technical support for Gemstelecom's internet, TV, and home phone services in Canada. I was responsible for resolving customer inquiries and technical issues through phone and email communication, ensuring timely and accurate solutions. Additionally, I handled the processing of new connections, cancellations, and invoicing for clients. Through my work at Smartrix, I developed strong skills in problem-solving, organization, and attention to detail. I also gained valuable experience in customer service, technical support, and communication. Overall, I am proud to have contributed to Smartrix's commitment to delivering reliable and affordable solutions to customers across Canada. Show less



Abacus

• Pakistan
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2020 - Nov 2020

  During my time at Abacus Consulting, I had the privilege of working on the prestigious Dubai RTA Hala Taxi campaign for Careem. As a Customer Service Representative, I was responsible for providing exceptional support to both captains and customers across multiple channels, including calls, chats, and emails. I was live and responsive on all communication channels, ensuring timely and effective resolution of any inquiries or issues. Through my work, I gained valuable experience in customer service, communication, and problem-solving, and developed a deep understanding of the importance of delivering excellent service in a fast-paced and dynamic environment. It was an honor to work with the talented team at Careem and contribute to their mission of transforming the way people move in the region. Show less



Mindbridge

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Rider Support

  • Nov 2019 - Apr 2020

  As a Rider Support Representative for the Talabat dispatch campaign at Mindbridge, I provided high-quality support to drivers across multiple channels, primarily through chat. Talabat is a prominent online food delivery service operating in Jordan and the Gulf countries, excluding Saudi Arabia. My responsibilities included resolving drivers' concerns and addressing any issues that may arise during their delivery routes. Through my work, I gained valuable experience in communication, problem-solving, and collaboration, and developed strong skills in delivering effective and efficient support to drivers. It was a pleasure to work with the talented team at Mindbridge and contribute to Talabat's mission of connecting people to their favorite food, anytime, anywhere. Show less



Z-Links Solutions

• Lahore, Punjab, Pakistan

• Sales Specialist

  • May 2019 - Oct 2019

  As a Sales Representative at Z-Link Solutions, I had the exciting opportunity to sell cutting-edge services to customers across the US and Canada. I was primarily responsible for selling AT&T and DirecTV services, as well as Spectrum internet and cable offerings. As a closer, I thrived in the fast-paced and competitive sales environment, consistently exceeding targets and delivering exceptional customer experiences. Through my work, I gained valuable experience in relationship building, persuasive communication, and negotiation, and developed a deep understanding of the telecommunications and cable industries. It was an honor to represent Z-Link Solutions and contribute to the growth and success of these leading service providers. Show less