Aayush Saxena

Sr. Manager - Client Relations at PinnacleWorks Infotech (P) Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Gurugram, Haryana, India, IN

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5.0

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Nikhil Singh .

Aayush was associated with me from 2018-2020 for his PGDM Programme. Aayush was one of the students whom you wished to have in your class. He actively participated in class discussions, offering fresh ideas and showcasing his unwavering commitment. His sense of responsibility is truly praiseworthy. As his Professor, I have personally witnessed his remarkable growth and development even after his PGDM Programme, and our interactions have always been interesting due to his optimistic and enthusiastic nature. Given his impressive skill set, Aayush is an ideal candidate for success in any industry. I have full confidence that he will excel in his future endeavors. I wholeheartedly recommend him to any team looking to hire a valuable asset.

LinkedIn User

I am delighted to recommendation for Ayush based on my experience working with him as the case manager for our AI bot services at Right Bite Craniofacial Pain Care, provided by Pinnacle. Ayush has consistently demonstrated exceptional professionalism and competence throughout our collaboration. Despite my unavailability, he has consistently remained on top of our account, ensuring a seamless experience and delivering outstanding results. His ability to proactively manage our account and keep operations running smoothly has been truly commendable. One of Ayush's greatest strengths lies in his ability to analyze and recommend financially feasible options that align perfectly with our company's requirements. On multiple occasions, he has provided insightful advice, helping us make cost-effective decisions that have positively impacted our bottom line. Ayush's deep understanding of our needs and his expertise in optimizing resources have been instrumental in driving our success. Moreover, Ayush's dedication and problem-solving skills have been invaluable, especially when dealing with third parties involved in our CRM setup. He has consistently taken the lead in understanding and resolving issues, going beyond his responsibilities to ensure a seamless integration. His proactive approach to addressing matters, even those unrelated to the bot services, reflects his commitment to delivering exceptional customer service. Ayush's ability to build and maintain strong customer relationships is truly remarkable. He excels in fostering positive connections through his proactive communication, attentiveness, and genuine concern for our satisfaction. His focus on customer success has made him an invaluable asset to our organization, and I have no doubt he will continue to excel in this aspect. In conclusion, I wholeheartedly recommend Ayush for any role involving customer relationship management and operations. His professionalism, expertise, and commitment to excellence make him an outstanding individual to work with. I have no doubt that he will continue to thrive and make significant contributions in all his future endeavors.

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Credentials

  • Project Management Professional (PMP)
    Udemy
    Oct, 2022
    - Nov, 2024
  • Digital Marketing
    Udemy
    Aug, 2019
    - Nov, 2024

Experience

    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sr. Manager - Client Relations
      • Apr 2023 - Present

    • Product Evangelist
      • Apr 2022 - May 2023

      In line with my role as a Product Evangelist, here is an account of some of the diverse work functionalities I handle and am responsible for - 1. Strategizing and ideating product improvements with the leadership of the firm.2. I help organizations across industries, understand how our AI-voice Communication agent can make their lives easy and how it can result in cost savings and increase the efficiency of the employees.3. I handle the product and quality analysis team to make sure that we point out the right errors at the right time and get them resolved. 4. In charge of planning and executing a particular project.5. As in charge of the Client-Success Team, the team and I make sure that the overall client experience is maximized and our solution is able to make a difference in their business processes. Show less

    • Senior Product Analyst
      • May 2021 - Mar 2022

    • Product Analyst
      • Jan 2020 - Apr 2021

    • India
    • Non-profit Organizations
    • 1 - 100 Employee
    • Secretary - Tech Bloggers Community
      • Aug 2020 - Present

    • Member
      • Aug 2020 - Present

    • Student Coordinator
      • Jun 2018 - Jul 2019

    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Marketing Analyst Intern
      • May 2019 - Jun 2019

    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Internship - Content Analyst
      • Nov 2018 - Dec 2018

Education

  • New Delhi Institute Of Management
    Post Graduation Diploma in Management, Marketing and Business Analytics
    2018 - 2020
  • St. Xavier's College, Jaipur
    B.A. Economics (Honours), Economics
    2015 - 2018
  • India International School, Jaipur
    2001 - 2015

Community

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