Experience

ACTO

• Canada
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager & Account Executive

  • Jul 2023 - Present

• Senior Customer Success Manager

  • Jan 2023 - Sep 2023

  Highlights:- Achieved 125% Net Revenue Retention (NRR) in 2022- Achieved 95%+ Gross Revenue Retention (GRR) in 2022

• Customer Success Manager

  • Jan 2021 - Jan 2023

  In life sciences, education is an under-utilized strategic lever that can transform patient outcomes. ACTO exists to set the gold standard for education in healthcare and life sciences by building the industry’s best Omnichannel Education ecosystem. With ACTO’s Omnichannel Education platform, global pharmaceutical and medical device companies educate and engage learners across the care continuum through unified educational experiences and journeys. Senior commercial and clinical leaders draw deep, powerful impact data by consolidating disjointed educational touchpoints into an omnichannel experience. We are an AI-powered SaaS platform built for life sciences that uses mobile experiences and agency partnerships to give learners all the tools they need in one intuitive cross-platform app, and give leaders powerful admin tools with engagement data in one command center. Show less



Life Time Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Member Services Manager

  • Mar 2016 - Jan 2021

• Assistant Member Services Department Head

  • Mar 2014 - Mar 2016

• Member Services Specialist

  • Dec 2011 - Mar 2014