Experience

UBL

• Banking
• 700 & Above Employee

• • Mar 2012 - Present

  Currently working as Auth & RM Analyst in Authorization & Risk Monitoring Department.Responsibilities:  To review Live Fraud Guard System of Issuing to monitor the fraudulent transactions Assist and maintaining daily Fraud Guard MISs Contacting with the customers in order to confirm suspicious activity which is highlighted through On-Line system. To resolve the queries of the customers in relation of their blockage or unauthorized use of cards. Coordinating with investigation departments in order to resolve the issues pertaining to the customers disputed transactions. Assists in organizing, maintaining and controlling rules of Fraud Guard at the early stage of its implementation so that the suspicious transaction easily trips in to the system Resolving issues of VBV (Verified by VISA) with the help of Arcot System. Coordinating with Call center & also with customer in order resolve VBV issues. Monitor ATM (Automated Teller Machine) Issues of downtime or any other hardware issue persist with any means through softwares and escalate issue to the concerns to get it resolved. Evaluation of Calls (Activation & Deactivated of Credit Cards) are maintained by our department as well and take necessary actions accordingly and maintain MIS and forward it to the concern authorities Show less

• • Sep 2009 - Mar 2012

  Working as a PHONE BANKER in United Bank Limited under the contract of Hasnain Tanveer Associates - CONTACT CENTER MAI –KOLACHI HEAD OFFICE Responsibilities:  Provide all quires those are related UBL’ products.  Strong follow up with customers.  Resolution on priority basis.  Provide best customer service, listen complains and forward to concern department via email and by logging service request. Perform maintenance activities. (Card activation/Deactivation, Online Bills payments etc) Always try to resolve issue on the call if possible. Cross sell as per the policies. Show less



UBL - United Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• PBO

  • Sep 2009 - Jan 2012

  Working as a PHONE BANKER in United Bank Limited under the contract of Hasnain Tanveer Associates - CONTACT CENTER MAI –KOLACHI HEAD OFFICE Responsibilities:  Provide all quires those are related UBL’ products.  Strong follow up with customers.  Resolution on priority basis.  Provide best customer service, listen complains and forward to concern department via email and by logging service request.  Perform maintenance activities. (Card activation/Deactivation, Online Bills payments etc)  Always try to resolve issue on the call if possible.  Cross sell as per the policies. Show less