Experience

Ready

• Canada
• Embedded Software Products
• 1 - 100 Employee

• Implementation Manager

  • Sep 2021 - Present

• Implementation Specialist

  • Apr 2020 - Present



iQmetrix

• Canada
• IT Services and IT Consulting
• 200 - 300 Employee

• Software Support Specialist

  • Feb 2019 - Apr 2020



SaskTel

• Canada
• Telecommunications
• 700 & Above Employee

• Service Technician

  • May 2018 - Mar 2019



Arvato

• Kitchener, Canada Area

• Technical Support Representative (Networking)

  • Sep 2017 - Feb 2018

  Identifying, Troubleshooting, Resolving, and Documenting complex issues relating to Network Coverage, Network System Setup, Connectivity, Hardware and Software issues including Firewalls, Routers, Switches over the cloud. Utilizing remote monitoring and management software (NOC & Zendesk) to resolve client requests. Handling difficult or emotional customer situations, Responding promptly to customer needs, Soliciting customer feedback to improve service, Responding to requests for service and assistance. Editing and updating of product documentation and knowledge base articles for the process. Part of a dedicated ISP team that deals with resolution of high priority issues from Bell and Comcast Tech support resulting in further escalations to the crisis management teams using OpsGenie, depending upon the severity of the issue Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Associate

  • Jun 2016 - Jan 2017

  Workplace that helped me interact with hundreds of people every day, increasing my ability of soft skills even more. In a fast-paced work environment, helped as many people as I could in the best possible way. Workplace that helped me interact with hundreds of people every day, increasing my ability of soft skills even more. In a fast-paced work environment, helped as many people as I could in the best possible way.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Executive

  • Jun 2015 - Mar 2016

  Liaised with customers, functional teams, subject matter experts as a corporate representative. Delivered service and support to end-users by following standardized processes and procedures in a B2B environment. Gathered customer information and addressed technical queries by evaluating and analysing symptoms. Provided Knowledge transfer sessions to newly joined resources on client interaction and addressing respective incidents. Liaised with customers, functional teams, subject matter experts as a corporate representative. Delivered service and support to end-users by following standardized processes and procedures in a B2B environment. Gathered customer information and addressed technical queries by evaluating and analysing symptoms. Provided Knowledge transfer sessions to newly joined resources on client interaction and addressing respective incidents.



Space India

• New Delhi, Delhi, India

• Educator

  • Jan 2015 - May 2015

  Conducted ‘Explore the Universe’ program for young astronomy enthusiasts by further stimulating the growth and exposing them to astronomy concepts This initiative encouraged students to indulge their curiosity and explore the universe by covering a wide range of spectrum topic. Conducted ‘Explore the Universe’ program for young astronomy enthusiasts by further stimulating the growth and exposing them to astronomy concepts This initiative encouraged students to indulge their curiosity and explore the universe by covering a wide range of spectrum topic.