Aashish Ban

IT Support Technician at TechAnts Solutions Pty Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
AU

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Credentials

  • Configure authorization and authentication
    Microsoft
    Sep, 2022
    - Oct, 2024
  • Install the Windows client
    Microsoft
    Sep, 2022
    - Oct, 2024
  • Cloud Engineering
    Google Cloud Skills Boost
    May, 2022
    - Oct, 2024
  • Google Cloud Essentials
    Google Cloud Skills Boost
    May, 2022
    - Oct, 2024

Experience

  • TechAnts Solutions Pty Ltd
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Support Technician
      • Jul 2022 - Present

      - Assisted customers with level 1 IT support on the phone, via instant messaging, via remote sessions, and by ticketing system. - Provided timely analysis, monitoring, management, resolution, and escalation of incidents or problems. - Maintained a record of physical device status and stock levels - Identify, follow up on, and communicate the progress of internal staff and external customer problems - First and second levels of support were provided for the troubleshooting of information technology issues such as those related to in-house software and hardware, such as laptops, desktops, tablets, and printer - Identified and resolved basic network problems - Configuration, deployment, and on boarding of devices and integration with Active Directory - Creating and setting up new users with the installation of basic software Show less

  • Tortuga Ventures
    • Australia
    • Manufacturing
    • 1 - 100 Employee
    • Customer Operations Coordinator
      • Sep 2021 - Aug 2022

      - Oversaw the system and process carrying out debugging and troubleshooting- Execute automation projects with correspondence to DevOps and other stake holders.- Created a foundation to work in virtual environment- Rendered order summary to the corresponding stake holders-

    • Admin Support
      • May 2021 - Sep 2021

      Administered order flow of the customers.Prepared the document for production operations.Carry out the printing documents corresponding with chefs and productionInspected weekly order and order summary

Education

  • Victorian Institute of Technology (VIT)
    Bachelor of Technology - BNet, Network and System Administration/Administrator
    2018 - 2020

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