Experience

Cuba Libre Restaurant & Rum Bar

• United States
• Hospitality
• 100 - 200 Employee

• Hostess and Cocktail Server

  • Jun 2021 - Present

  Orlando, Florida, United States Handles customer complaints with good listening skills and genuine service to build rapport with guests. Troubleshoots and upkeeps computers and printers and answers a multiple line phone system. Maintains a professional and sharp appearance at all times. Schedules reservations and plans seating arrangements.



UCF Housing and Residence Life

• Resident Assistant

  • Aug 2019 - Present

  Orlando, Florida, United States UCF Housing oversees several residential communities for students. They help their employees to strengthen their problem solving, communication, and facilitation skills. -Experienced office management and administration while developing a positive living environment for over 400 residents. -Coordinating events and performing regular wellness checks to ensure the safety and wellbeing of residents. -Acquired essential mediation, resolution, and de-escalation skills.



UCF Student Union

• United States
• Higher Education
• 1 - 100 Employee

• Guest Services Associate

  • Feb 2020 - Feb 2022

  Orlando, Florida, United States UCF Student Union encourages it's employees to grow by providing resources for leadership trainings and certificates while fostering a learning environment. -Troubleshoots and upkeeps computers and printers in the space. -Answers a multiple line phone system, manages calls by routing them to the proper extensions or taking messages. -Greets people entering the space, answers questions, and provides directions.



PlanSource

• United States
• Software Development
• 500 - 600 Employee

• Client Support Analyst

  • Jun 2021 - Aug 2021

  Orlando, Florida, United States Compiled and processed feedback from clients to optimize procedure efficiency. Documented and updated profiles to pinpoint customer needs at an administrative level. Collaborated with internal teams to generate prompt solutions when conflicts arose.



UCF First Year Experience

• Orientation Leader

  • Jan 2019 - Jan 2020

  Orlando, Florida, United States UCF First Year Experience gives its employees the opportunity to hone their customer service and managerial skills in this position. -Trained intensively on diversity, inclusion, and other areas. -Advised students on picking class schedules and gave information on campus resources and benefits. -Introduced over 6,000 new students to UCF.



Foundation for Arts

• Aftercare Teacher

  • Jun 2015 - Dec 2018

  Tallahassee, Florida, United States Foundation for Arts is an established child aftercare center that teaches its employees to properly care for children of different ages, backgrounds and abilities. -Facilitated a fun and safe learning environment for over 100 children. -Taught classes with enriching activities unaided. -Instructed various subjects including Spanish, Art, and Music.