Experience

Nova Specialty Hospitals

• India
• Hospitals and Health Care
• 1 - 100 Employee

• operation executive

  • Jul 2011 - Present



Nova Medical Centers

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Operations and Admin Executive

  • Jul 2011 - Present

  Job Responsibilities: - Manage entire operations and Administrative unit for the Hospital Manage a team of 5, covering Front Desk, Admin and Billing units Create, review, modify and implement various SOP's across various functions (Billing, OPD, OT, Admission and discharge etc,.. ) Monitor various aspects of Administrative work that includes Patient admission and discharge, shift planning, OT planning, Patient records, OPD etc.. Training to employees (new recruits as well as existing) on various new/modified SOP's, policies/processes, quality guidelines and grooming etiquettes Manage, support various tasks on Quality control (i.e. Inspection, reporting and control measures) Review customer feedbacks periodically and take appropriate measures to maintain the highest standards of quality and customer service Study, review 'Best Business Practices" in place across other group hospitals & recommend to top management Attend to patients periodically to understand their concerns and provide an immediate resolution to their satisfaction Support periodical audit exercises to attain functional excellence Prepare periodical performance reports of various units & present to top management for review Ensure that company format, procedures and policies are followed/complied with by all the units all the time Establish and maintain effective working relationships with team at all levels Perform other routine tasks as assigned, and for other departments as need Show less



Fortis Healthcare Ltd

• • Jun 2010 - Jun 2011

  Job Responsibilities: -Prepare periodical performance reports of various units & present to top management for reviewReview various processes, policies, practices in place, and recommend changes/ improvements to bring efficiency and ensure compliance of recommendationsPrepare MIS packs highlighting key indicators (i.e. Patient admissions, discharges, time. Shift planning etc)Coordinate among various units for Data to ensuring timely delivery/issuance of MIS packs Ensure that company format, procedures and policies are followed/complied with by all the units all the timeStudy, review 'Best Business Practices" in place across other group hospitals & recommend to top managementEstablish and maintain effective working relationships with team at all levelsAssist and participate enthusiastically in all official activitiesPerform other routine tasks as assigned, and for other departments as needAchievementsAwarded "Employee of the month for July 2010"Streamlined existing processesReviewed Best practices followed across other Hospitals & recommended for implementation. Show less

• • Jun 2007 - May 2010

  Job Responsibilities: -Welcome, Attend, guide and assist In and Out patients, their relatives in a courteous and friendly mannerManage appointments, rescheduling, and follow-up's with Doctors, Visiting faculties, and Patients.Manage admission and discharge formalities including documentations, filling up of relevant forms, billing, and travel (Ambulance bookings)Co-ordinate between various units within (Doctors, visiting faculties, administration, security, finance etc.) and outside the hospital (Insurance agencies TPA's, Vendors) to ensure efficient service to the patientsCash collection, billing, reconciliation and deposit to finance departmentCommunicate and liaise verbally and in writing with Patients/ Relatives/ Visiting faculties/ enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructionPromptly receive and forward telephone calls and take messages correctly and route them to the proper personEstablish and maintain effective working relationships with team at all levelsPerform other routine tasks as assigned, and for other departments as neededDeal with all queries in a positive and helpful mannerPerform reception duties in an efficient, professional and courteous mannerAchievementsWon Employee of the Month award for the month of July'2010Received appreciation from Management, Patients and their attendants very often, for having a caring and helping attitude towards Customers Show less



ICICI Bank Ltd

• Business Support Executive

  • Jun 2005 - Apr 2007

  Job Responsibilities: - Ensure all the Credit Card applications are duly filled in by the prospective customers Call up the customers and cross check the customer information to ensure genuineness of the applicant Prepare MIS on applications received, in process and share it with the sales team/sales managers on periodic basis Follow up with Operations/Risk for getting an update on application status Lead distribution to sales team & followup with them for updates. Job Responsibilities: - Ensure all the Credit Card applications are duly filled in by the prospective customers Call up the customers and cross check the customer information to ensure genuineness of the applicant Prepare MIS on applications received, in process and share it with the sales team/sales managers on periodic basis Follow up with Operations/Risk for getting an update on application status Lead distribution to sales team & followup with them for updates.