Experience

Serve Robotics

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Vice President Operations

  • Jan 2023 - Present

• Head Of Operations

  • Jun 2021 - Jan 2023

  We are creating and utilizing autonomous robots to deliver goods in urban environments.



Independent Consultant

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Consultant/Project Manager

  • Aug 2011 - Present

  San Francisco Bay Area Providing consulting and advisory services for start-up and high-growth companies in education technology, e-commerce, and retail. Clients include: TalkPath Live, ReUp Education, Strive For College, UStrive, Empiron Systems and others. Building on nearly 20 years of operational leadership experience in multiple industries, I help companies grow their operations in a scalable, sustainable, and bottom-line oriented manner.



Shutterfly, Inc.

• United States
• Consumer Services

• Head of Operations, BorrowLenses

  • Feb 2019 - Mar 2021

  San Francisco Bay Area Responsible for all operational departments of an e-commerce rental division of Shutterfly. Supervise 70 employees including three senior managers. Oversee national operations including fulfillment centers in California and Massachusetts and employees located nation-wide. Responsible for P&L management and employee development.



One Legal

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Corporate Senior Director

  • Sep 2017 - Dec 2018

  Novato, CA Responsible for all customer-facing operations of a $29 million online legal technology company. Supervise 25 employees including subordinate department directors and managers, responsible for all customer fulfillment and services. Led the launch of a new revenue stream vertical, Marketplace, that included new product launches.



Publior

• Spain
• Advertising Services

• Strategic Advisor

  • Mar 2016 - Dec 2018

  San Jose, CA Publior is an all in one solution for creating, delivering and managing educational, interactive content in the form of e-books, either offline or online, that is both platform and device agnostic. Clients include major European and US publishers of educational content.



Luxer One – Package Lockers & Automated Package Rooms

• United States
• Real Estate

• VP Operations

  • Oct 2016 - Aug 2017

  San Francisco Bay Area Responsible for all operational departments of a $22 million package locker, e-commerce company. Supervise 20 employees including all department heads. Manage all client-facing services including implementation teams, project managers and customer service teams.



Strive For College and UStrive, Inc.

• Chief Operating Officer / Contractor

  • Mar 2015 - Feb 2016

  Milpitas, CA Responsible for P&L and all operations of a $3 million education technology non-profit that utilizes an online platform to match volunteer mentors with high school students seeking virtual college access assistance. Also responsible for P&L and operations of proprietary, for-profit technology company (UStrive) that licenses their technology to Strive For College. Serve as the interface between programmers and clients, managing feature updates and continually improving the product. Manage and… Show more Responsible for P&L and all operations of a $3 million education technology non-profit that utilizes an online platform to match volunteer mentors with high school students seeking virtual college access assistance. Also responsible for P&L and operations of proprietary, for-profit technology company (UStrive) that licenses their technology to Strive For College. Serve as the interface between programmers and clients, managing feature updates and continually improving the product. Manage and supervise remote team of 13 employees providing nation-wide service and support based on metrics-driven monitoring of online user interaction. Develop and manage relationships and negotiations with some of the nation’s largest school districts, Fortune 100 employers, and leading charitable foundations. Show less



PresenceLearning

• India
• Education
• 1 - 100 Employee

• Vice President of Operations

  • Sep 2011 - Feb 2015

  San Francisco Bay Area Responsible for day-to-day operations of an $11 million education technology start-up. P&L responsibility for operational division including Customer Service and Support, Technical Support, Contractor Recruiting, and Logistics. Negotiate and manage external partnerships used to enhance service and growth. Four direct reports, all who lead operational departments. Led company from $0.5MM to $11MM in revenue, increasing gross margins from 39.3% to 47.9%, all while keeping internal headcount at… Show more Responsible for day-to-day operations of an $11 million education technology start-up. P&L responsibility for operational division including Customer Service and Support, Technical Support, Contractor Recruiting, and Logistics. Negotiate and manage external partnerships used to enhance service and growth. Four direct reports, all who lead operational departments. Led company from $0.5MM to $11MM in revenue, increasing gross margins from 39.3% to 47.9%, all while keeping internal headcount at year 1 levels. Led company to Inc. 500 recognition as #9 fastest growing Bay Area company and #3 fastest growing education technology company. Show less



SwimOutlet.com

• United States
• Retail
• 1 - 100 Employee

• Chief Operating Officer

  • Mar 2007 - Aug 2011

  San Jose, CA Lead all aspects of the day-to-day operations of an industry-leading online retailer. Responsible for corporate P&L and all operating divisions including Sales & Service, Distribution Center, Call Center, Inventory Control, Buying, Content, Merchandising, Human Resources, Product Development, and Accounts Payable. Nine direct reports including all division leaders. Responsible for translating the founder’s corporate vision into an executable strategy aligned across all divisions. Lead… Show more Lead all aspects of the day-to-day operations of an industry-leading online retailer. Responsible for corporate P&L and all operating divisions including Sales & Service, Distribution Center, Call Center, Inventory Control, Buying, Content, Merchandising, Human Resources, Product Development, and Accounts Payable. Nine direct reports including all division leaders. Responsible for translating the founder’s corporate vision into an executable strategy aligned across all divisions. Lead revenue growth of over 400% in 4 years. Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Aug 2004 - Feb 2007

  Responsible for the P&L management of a $52 million store with 235 employees including 6 assistant managers and 17 supervisors. Responsible for local marketing and advertising; customer and vendor relationship management; merchandise planning and ordering; sales forecasting; and associate hiring, training, and discipline. Six-Sigma Orange Belt certified.



Orion International

• Pakistan
• Machinery Manufacturing

• Account Executive

  • May 2001 - Jul 2002

  Prospected and developed business relationships in a new territory, managing a $2.5 million account portfolio.



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Captain, Logistics Officer

  • Jun 1996 - Jun 2001

  Key planner and manager for all logistics. Directly responsible for 38 enlisted soldiers and an automated supply warehouse. Responsible for the development and management of a $900,000 annual budget. Manage all human resource actions for 300 person battalion.