Director of Media Systems Integration and Architecture

• Jan 2023 - Present

Datorama System Specialist

• May 2022 - Dec 2022

Managing the organization's instances in Datorama and connecting their internal and external data to reporting and visualization tools so that data-driven decisions may be made. Managing the organization's instances in Datorama and connecting their internal and external data to reporting and visualization tools so that data-driven decisions may be made.

Support Engineer Manager

• Jul 2020 - Jan 2022

Delegate tasks and assign duties, assist in overseeing our global support team while directly managing a team of 15, conduct individual QA/work reviews, perform 1:1 with direct reports and align their professional goals, and train incoming new hires.

Support Engineer

• Aug 2019 - Jul 2020

Delivering in-depth technical support with a high level of resolution by using all available knowledge tools and resources and ticketing system to achieve the defined KPIs. I quickly diagnose and triage issues, resolve incidents and/or dispatch to the next resolving group according to the escalation process all while achieving a high level of customer satisfaction.

On Site Support Specialist

• Mar 2019 - Jul 2019

Contracted to facilitate on-site technology training for new program implementation within Indiana’s Family and Social Services Administration. Troubleshot all on-site issues within the new system as well as online help support. Traveled from site to site within Indiana providing support. Contracted to facilitate on-site technology training for new program implementation within Indiana’s Family and Social Services Administration. Troubleshot all on-site issues within the new system as well as online help support. Traveled from site to site within Indiana providing support.

Claims Adjuster

• Jun 2016 - Feb 2019

Investigated, evaluated, and settled travel, medical, and property and casualty insurance claims. Completed this by contacting claimants regularly to answer any questions and to gather information and documentation. Working independently to complete research on claims and responding to claims inquiries. Investigated, evaluated, and settled travel, medical, and property and casualty insurance claims. Completed this by contacting claimants regularly to answer any questions and to gather information and documentation. Working independently to complete research on claims and responding to claims inquiries.

Financial Aid Analyst

• Apr 2015 - Nov 2015

I analyzed, developed and implemented the financial aid of incoming students in order to meet the needs of their costs of education. I also provided students with accurate information regarding the application process, loan counseling and their eligibility for state/federal financial assistance, alternative financing, contracts and/or institutional payment plans.I informed students of their financial obligation, the institutions financing options, and financial policies and procedures as related to their educational expenses. Show less

Property Manager

• Oct 2014 - Mar 2015

Through providing excellent customer service, I work with a team of individuals to help any and all qualified individuals find their homes. As a manger-in-training my duties range from customer service, creating annual budgets, marketing, and maintenance. Through providing excellent customer service, I work with a team of individuals to help any and all qualified individuals find their homes. As a manger-in-training my duties range from customer service, creating annual budgets, marketing, and maintenance.

Summer Intern

• May 2013 - Jul 2013

Analyzed manufacturing organization and efficiency in the company’s largest facility in North America. Project resulted in saving company millions of dollars. Side projects included conducting company inventory and office duties. Analyzed manufacturing organization and efficiency in the company’s largest facility in North America. Project resulted in saving company millions of dollars. Side projects included conducting company inventory and office duties.

Summer Intern

• May 2012 - Aug 2012

Implemented data analysis and processed data entry. This led to organizing visual aids to present to engineers and then labor. This included distributing work instructions as well as 5S organization. Assisted in continuing improvement workshop as well as quality improvement workshop. Implemented data analysis and processed data entry. This led to organizing visual aids to present to engineers and then labor. This included distributing work instructions as well as 5S organization. Assisted in continuing improvement workshop as well as quality improvement workshop.

Front Desk Staff

• Aug 2011 - May 2012

Assisted University Housing, completed clerical duties, and aided residents. Job duties also included keeping inventory, operating cash register, and suggesting sales. Assisted University Housing, completed clerical duties, and aided residents. Job duties also included keeping inventory, operating cash register, and suggesting sales.

Broadcaster/News Reporter

• Nov 2007 - Aug 2010

I was an on air personality. Did sports and news reporting as well as play by play for high school basketball. Interviews ranged from Secretary of State Condoleezza Rice, Vince Papale, Governor Mitch Daniels, and Miss America Katie Stam. I was an on air personality. Did sports and news reporting as well as play by play for high school basketball. Interviews ranged from Secretary of State Condoleezza Rice, Vince Papale, Governor Mitch Daniels, and Miss America Katie Stam.