Aaron Murphy
Information Technology Systems Administrator at Crossroads Health Ohio- Claim this Profile
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Topline Score
Bio
🛠Matteo Angelucci
Aaron has many qualities that make him an excellent colleague and a great expert on the IT field, but what sets him above anyone I ever worked with, is his calmness and methodical approach to problem solving. This carefully honed skill allows him to pick apart whatever project or task he's working on and make it easier and faster to complete, whilst coordinating with any other stakeholder in a clear and efficient way. You will hardly find many people with such outstanding ability.
🛠Matteo Angelucci
Aaron has many qualities that make him an excellent colleague and a great expert on the IT field, but what sets him above anyone I ever worked with, is his calmness and methodical approach to problem solving. This carefully honed skill allows him to pick apart whatever project or task he's working on and make it easier and faster to complete, whilst coordinating with any other stakeholder in a clear and efficient way. You will hardly find many people with such outstanding ability.
🛠Matteo Angelucci
Aaron has many qualities that make him an excellent colleague and a great expert on the IT field, but what sets him above anyone I ever worked with, is his calmness and methodical approach to problem solving. This carefully honed skill allows him to pick apart whatever project or task he's working on and make it easier and faster to complete, whilst coordinating with any other stakeholder in a clear and efficient way. You will hardly find many people with such outstanding ability.
🛠Matteo Angelucci
Aaron has many qualities that make him an excellent colleague and a great expert on the IT field, but what sets him above anyone I ever worked with, is his calmness and methodical approach to problem solving. This carefully honed skill allows him to pick apart whatever project or task he's working on and make it easier and faster to complete, whilst coordinating with any other stakeholder in a clear and efficient way. You will hardly find many people with such outstanding ability.
Credentials
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Microsoft 365 Certified: Administrator Expert
MicrosoftSep, 2023- Sep, 2024 -
Microsoft Certified: Identity and Access Administrator Associate
MicrosoftAug, 2023- Sep, 2024 -
Google Cloud Certified Professional Collaboration Engineer
GoogleNov, 2020- Sep, 2024 -
Okta Certified Professional
Okta, Inc.Mar, 2021- Sep, 2024 -
A+
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Network+
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Security+
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Linux+
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Project+
CompTIA
Experience
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Crossroads Health Ohio
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United States
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Individual and Family Services
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1 - 100 Employee
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Information Technology Systems Administrator
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Dec 2022 - Present
Implementing and administering systems including WSUS, Intune, LAPS, Azure AD, Active Directory, Autopilot, O365, SSO, Bitlocker, Windows Hello for Business, Desktop SSO, Defender, etc. Migrating users and devices to Entra ID cloud-based and managed. Application management and deployment in Intune and device deployment with Autopilot. Managing configuration profiles and policies. Moving devices from Windows 10 to 11. Developing user account lifecycle and access management automations. Migrating… Show more Implementing and administering systems including WSUS, Intune, LAPS, Azure AD, Active Directory, Autopilot, O365, SSO, Bitlocker, Windows Hello for Business, Desktop SSO, Defender, etc. Migrating users and devices to Entra ID cloud-based and managed. Application management and deployment in Intune and device deployment with Autopilot. Managing configuration profiles and policies. Moving devices from Windows 10 to 11. Developing user account lifecycle and access management automations. Migrating policies and establishing the technical documentation of all related infrastructure. Establishing and improving processes for patching and security. Show less Implementing and administering systems including WSUS, Intune, LAPS, Azure AD, Active Directory, Autopilot, O365, SSO, Bitlocker, Windows Hello for Business, Desktop SSO, Defender, etc. Migrating users and devices to Entra ID cloud-based and managed. Application management and deployment in Intune and device deployment with Autopilot. Managing configuration profiles and policies. Moving devices from Windows 10 to 11. Developing user account lifecycle and access management automations. Migrating… Show more Implementing and administering systems including WSUS, Intune, LAPS, Azure AD, Active Directory, Autopilot, O365, SSO, Bitlocker, Windows Hello for Business, Desktop SSO, Defender, etc. Migrating users and devices to Entra ID cloud-based and managed. Application management and deployment in Intune and device deployment with Autopilot. Managing configuration profiles and policies. Moving devices from Windows 10 to 11. Developing user account lifecycle and access management automations. Migrating policies and establishing the technical documentation of all related infrastructure. Establishing and improving processes for patching and security. Show less
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Medallia
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United States
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Software Development
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700 & Above Employee
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Senior Information Technology Operations Specialist
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Mar 2020 - Nov 2022
Extensive work with Okta IAM and workflows, Active Directory and Office 365. Improve application integrations which impact IT user experience, such as user account lifecycle, and applications access. Introduce new features for adding value to collaboration, to Google Workspace and collaboration platforms; Vendor management; Work M&A collaboration system migrations; Introduce new processes to streamline or automate repetitive requests using things like Service-Now based workflows and… Show more Extensive work with Okta IAM and workflows, Active Directory and Office 365. Improve application integrations which impact IT user experience, such as user account lifecycle, and applications access. Introduce new features for adding value to collaboration, to Google Workspace and collaboration platforms; Vendor management; Work M&A collaboration system migrations; Introduce new processes to streamline or automate repetitive requests using things like Service-Now based workflows and orchestration with approval groups; Cross-platform support of Mac, Windows, and Linux endpoints. Scripting. Application deployment. Testing, documentation, and training. Show less Extensive work with Okta IAM and workflows, Active Directory and Office 365. Improve application integrations which impact IT user experience, such as user account lifecycle, and applications access. Introduce new features for adding value to collaboration, to Google Workspace and collaboration platforms; Vendor management; Work M&A collaboration system migrations; Introduce new processes to streamline or automate repetitive requests using things like Service-Now based workflows and… Show more Extensive work with Okta IAM and workflows, Active Directory and Office 365. Improve application integrations which impact IT user experience, such as user account lifecycle, and applications access. Introduce new features for adding value to collaboration, to Google Workspace and collaboration platforms; Vendor management; Work M&A collaboration system migrations; Introduce new processes to streamline or automate repetitive requests using things like Service-Now based workflows and orchestration with approval groups; Cross-platform support of Mac, Windows, and Linux endpoints. Scripting. Application deployment. Testing, documentation, and training. Show less
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support II
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Aug 2019 - Mar 2020
Travel between three large Aptiv manufacturing plant or factory complexes, providing desktop and application support to diverse user-groups and work with Engineering groups to develop solutions for the factory floor; Provide remote IT support to factories not in my region; re-image, refresh, and migrate laptops according to schedule and domain migration project. Deployments, updates, upgrades, traveling, on-call, etc. Worked until temp. contract completion. Travel between three large Aptiv manufacturing plant or factory complexes, providing desktop and application support to diverse user-groups and work with Engineering groups to develop solutions for the factory floor; Provide remote IT support to factories not in my region; re-image, refresh, and migrate laptops according to schedule and domain migration project. Deployments, updates, upgrades, traveling, on-call, etc. Worked until temp. contract completion.
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Freelance Information Technology Consultant
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Feb 2019 - Aug 2019
Freelance IT consulting with various clients (I no-longer maintain this) Freelance IT consulting with various clients (I no-longer maintain this)
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Technical Manager
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Aug 2016 - Feb 2019
Manage a team of 18 technicians across differing product categories - furniture repair, appliance repair, electronics repair, and laptop, desktop, mobile refurbishment (with some level of IT support to the stores); High-production environment where performance was crucial; Revised processes (overhaul) and removed roadblocks while coaching technicians individually to bring up performance and enable them to do better; Upon taking the promotion (I was a ’ Technician II’ until… Show more Manage a team of 18 technicians across differing product categories - furniture repair, appliance repair, electronics repair, and laptop, desktop, mobile refurbishment (with some level of IT support to the stores); High-production environment where performance was crucial; Revised processes (overhaul) and removed roadblocks while coaching technicians individually to bring up performance and enable them to do better; Upon taking the promotion (I was a ’ Technician II’ until 2016), I was able to bring us from 22/22 to 2nd out of 22 regional service centers judged globally in a competitive KPI, through utilizing positive management practices while also ensuring individual accountability at the same time; Incident and performance management. Customer service. Coaching, training, hiring, conflict management, etc.
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Technician II
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Nov 2011 - Aug 2016
Repair, refurbish, and support Windows and Mac OS, laptops, tablets, and smartphone devices in a fast paced performance-driven environment
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N.T.L. Appliance repair Company, Inc.
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United States
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Electronic Technician
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Aug 2007 - Nov 2011
Troubleshoot and repair consumer electronics to the component level utilizing schematic diagrams and test equipment Troubleshoot and repair computers Maintain the network and user workstations in the shop Here I was primarily an electronics technician working on the bench on televisions, audio equipment, etc. but I also assisted with appliance repair occasionally as well as went on house calls for both; I designed and built new computer workstations as well as… Show more Troubleshoot and repair consumer electronics to the component level utilizing schematic diagrams and test equipment Troubleshoot and repair computers Maintain the network and user workstations in the shop Here I was primarily an electronics technician working on the bench on televisions, audio equipment, etc. but I also assisted with appliance repair occasionally as well as went on house calls for both; I designed and built new computer workstations as well as upgraded the network in use, migrating files as well as the server-based service tracking software in use at the time. Show less Troubleshoot and repair consumer electronics to the component level utilizing schematic diagrams and test equipment Troubleshoot and repair computers Maintain the network and user workstations in the shop Here I was primarily an electronics technician working on the bench on televisions, audio equipment, etc. but I also assisted with appliance repair occasionally as well as went on house calls for both; I designed and built new computer workstations as well as… Show more Troubleshoot and repair consumer electronics to the component level utilizing schematic diagrams and test equipment Troubleshoot and repair computers Maintain the network and user workstations in the shop Here I was primarily an electronics technician working on the bench on televisions, audio equipment, etc. but I also assisted with appliance repair occasionally as well as went on house calls for both; I designed and built new computer workstations as well as upgraded the network in use, migrating files as well as the server-based service tracking software in use at the time. Show less
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Education
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2013 - 2016
Western Governors University
Bachelor of Science - BS, Information Technology
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