Data Consultant

• Oct 2022 - Present

Data Engineer

• Apr 2022 - Oct 2022

Performance Analyst

• Sep 2019 - Apr 2022

• Managed stakeholder engagement and expectations in the iterative development and evolution of many of the company’s most heavily used PowerBI dashboards. • Lead the introduction and departmental adoption of democratised data transformation logic through the implementation of advanced PowerBI Dataflows and Azure Data Factory Pipelines.• Designed and implemented new process frameworks to standardise methodology for requirement capture, shaping and prioritisation for all data and analytics requests using Microsoft Power Platform.• Located, transformed and interpreted previously inaccessible data from an extensive range of internal and external sources to enable accessible and easily understandable data presentation. • Worked closely alongside senior management to define accurate data definitions used to promote business insight and drive continuous improvement as part of the Operational Leadership team. • Verified business case assumptions by carrying out cost-benefit analysis for proposed changes and undertaking impact assessments on service and operational performance following implementation.• Cultivated an in-depth understanding of Productivity, Quality, Supplier Performance and Service-Level KPIs and metrics. Show less

Enterprise Application Support Engineer

• Apr 2018 - Sep 2019

• Specialized in providing operational systems support through a well-rounded knowledge of: - Current Generation and Enterprise Provisioning (LLU, NGA, Ethernet)- Resource Management (Network Asset, Number & IP Management, Service Loaders) - Billing and Partner Support (Active Orders, CDRs)- System and Network Monitoring Tools (Nagios, AppDynamics)- User / Colleague Portals (TTT Portal, In House Ticketing Systems)- Scripting and Automation (Basic PowerShell, XML)- Analytical & Data Presentation skills (MSSQL, Power Query M, DAX) • Promoted team collaboration to drive innovation and implemented numerous bespoke solutions to streamline existing processes. • Reduced the backlog of provisioning issues requiring third line support by ~90% and ensured it could be maintained by educating and supporting offshore service partners. • Supplied specialist technical information and problem-solving on OSS application service stacks to wider business stakeholders to drive timely incident resolution. • Delivered quality 3rd line operational support for various business applications and databases, acting as a SME for anything related to the provision of LLU, NGA and Ethernet products. • Held regular performance review meetings with Application Services stakeholders;reviewing ticket quality and SLA performance whilst seeking opportunities to reduce contact flow into the team. • Performed regular trend analysis to identify system bugs or faults and worked with Solutions Design and Delivery teams to resolve them. • Identified, planned and implemented opportunities to simplify and automate operational process, always seeking to reduce operational cost the need for manual intervention. Show less

Reseller Fulfillment Agent

• Dec 2016 - Apr 2018

• Jeopardy management of all reseller provisioning orders to ensure completion within SLA.• Proficient in reading and understanding the engineering activities required for services to be supplied and how to track their progress using the Openreach order tracker. • Liaising with Openreach where necessary if is no further information on a delayed order available already.• A solid understanding of different order and appointment types and their situational proficiencies.• Able to approach all queries with a logical mind, understanding what may cause a wide variety of rejected or delayed orders.• Possessing an in depth understanding of all LLU and NGA provisioning systems and processes.• Enabling the reseller base to learn and understand the fundamentals of product provisioning.• Creating comprehensive and coherent training material for the placement and tracking of orders.• Building a strong knowledge of the mechanics of the Portal and remaining aware of any changes implemented and the affects they may have on order fulfilment.• Keeping track of any system bugs and issues and ensuring they are dealt with quickly and effectively where possible.• Acting as a gatekeeper to ensure that only the necessary queries are escalated to the Enterprise Applications Support team and ensuring they are escalated in a concise and informative manner.• Identifying and raising systems and software issues that may affect numerous orders to the internal incidents team in a timely manner. Show less

Administrator

• Jul 2012 - Dec 2016

Attained a full working knowledge of how to jeopardy manage the provisioning process of telecommunication and broadband products through to completion and developed the skills to then provide extensive remote technical assistance with regards to it's maintenance at the highest level the company has to offer. Progressed into a non-customer facing role in which I provide knowledge and support to all internal teams whilst working on data analysis and reports for the CEO and other company directors. Show less