Experience

prasino - st.charles

• United States
• Restaurants
• 1 - 100 Employee

• General Manager / Operations Manager

  • Nov 2013 - Present

  • Spearheaded culture of lead-by-example and cultivated work ethic of management and staff that resulted in a high-quality customer experience. • Grew annual revenue by 17% over tenure through repeat and referral business based on excellent customer relations. • Forecasted daily, weekly, monthly, and annual sales.• Managed 7 direct reports through biweekly meetings and mentored in staff management, project completion, and communication.• Motivated 125-member staff through daily pre-shift meetings and coached on gaining return customers to increase sales. • Updated policies including opening and closing procedures, training, and interview guides for management.• Programmed new point of sale (POS) system within 3 weeks and customized 2K+ items including pricing, menu buttons, and payment processing.• Minimized waste with proper inventory care and management; purchased disposables, food, alcohol, and office equipment. • Implemented employee chat line during Covid-19 shut down and reopened with 80% of former staff.• Created advertising with 3 local magazines and radio stations to target demographic.• Prepared and processed payroll, assessed staffing needs, and controlled labor percentages. Show less

• Server

  • Apr 2013 - Nov 2013



Grappa Grill

• United States
• Restaurants

• Restaurant Manager

  • 2011 - 2013



Express Scripts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Client Patient Advocate

  • 2010 - 2011



Wildflower Cafe

• Ireland
• Food & Beverages
• 1 - 100 Employee

• Restaurant Manager

  • 2009 - 2010